The Relationship Associate is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems.
Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction / job family.
Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information.
Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results.
Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex / sensitive information.
Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
Builds relationships with client network and operational teams, becoming a key contact for internal requests / problem escalation and resolution
Ensures timely completion of Know Your Client (KYC) and other regulatory requirements, in partnership with product partners and Relationship Managers (RM)s
Helps clients to access Citi’s global network, locating local coverage and product support across the globe
Works with RMs and product partners to on-board new clients / new subsidiaries and KYC / initial credit set-ups completed
Coordinates credit requests and approvals from Citi’s global network
Engages with product partners and Citi’s global network to identify revenue opportunities and to position certain products with clients
Ensures periodic support discussions are held with clients and are correctly documented
Maintaines correct client legal and marketing hierarchies
Partners with Credit Admin team to ensure credit documentation is kept current : FX, derivatives, Loans, LCs and other credit-related documents
Partners with Credit Admin team to monitor usage of credit lines, and partnering with Independent Risk during client Annual Reviews
Assists in implementation of cash transactions for Banker
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
2-5 years relevant experience
Bachelors / University degree or equivalent experience
Attentive to details with high accuracy in work
Ability to effectively plan, manage time and work independently.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Responsibilities in relation to maintenance of client information include :
Ensuring timely update of all client-related information including any changes in signatories, addresses, contact details, client-specific pricing and electronic banking privileges and mandates.
Performing regular portfolio review of dormant accounts and to highlight to RMs for their necessary action.
Owning and overseeing end-to-end process for account closure with the assistance of various internal departments in order to ensure no undocumented exposures or lapses, and to inform clients accordingly.
Obtaining necessary information and supporting documents from clients (if not obtained by RM during normal course of business) for KYC ( Know Your Customer) new and renewals and compliance queries.
Maintaining and archive documents according to business requirements.
Clearing and routing incoming mails to intended recipients.
Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - VN