Perform complex and technically demanding support of Elekta Hardware System and associated Software. The position requires a professional representation between the customer and the company in all aspects of the customer relations.
Responsibilities Conduct Servicing in area of responsibility Liaison and customer support representative for the local region for Service support Provide phone and email support, technical advice & ECSC support as appropriate to customers Able to complete all Technical Responsibilities.
Independently perform routine troubleshooting and repairs on the designated modality while working within the escalation procedure.
Carry out the Field Change Orders, Safety Checks / Modifications, as instructed by the Elekta Product Supply Centre for the installed systems Perform routine calibrations and preventative maintenance on their designated modality and secondary modality.
Conduct Planned Maintenance for Customers as required Read, analyze, interpret and follow signal flow on blueprints, schematics, and wiring diagrams.
Instruct customers in proper use of the equipment. Assist Sales / Customer Service with technical advice. Stay current on all new Elekta products.
Submit timely and accurately reports as assigned. Maintain all company-leased equipment, including company computer, parts, and tools.
Perform other related duties as assigned or requested. Incorporates Elekta Values into all department functions and responsibilities.
Adhere to all Elekta directives, policies and procedures Ability to represent the organization in a professional and positive manner.
Uphold Elekta’s philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of our organization Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and / or ability required. Proficient and qualified to conduct Elekta Linac Installations Completed all relevant Elekta Linac Training Courses Ability to troubleshoot / diagnose issues with software and hardware interfaces.
Excellent technical / analytical skills in the area of PC / Network Computing and Operating systems Excellent written and Verbal communication skills Working knowledge / understanding of all Elekta products and proficiency in assigned product specialties Familiarity / proficiency with the following applications : Outlook, Word, Excel, PowerPoint, WebEx, CLM Ability to effectively interact with customers (via phone and face-to-face) Proficiency in the use of test equipment and hand tools including oscilloscopes, multi-meters.
A good understanding of Good Manufacturing Practice, including ESD requirements. Must have excellent skills in verbal and written communication skills.
Exceptional customer service skills. Be a self-motivated worker, able to interact and communicate well with all levels of the business Must be willing to travel domestically and internationally up to 30% of the time when required and work independently.
Education and / or Experience Bachelor’s Degree in engineering or associated discipline Minimum 5 years’ experience in field service and troubleshooting complex electronic or capital equipment Previous experience in large medical device field service strongly preferred such as linear accelerator, MRI, X-ray etc.
Strong communication and problem-solving skill Proactive, independent and patient