Customer Service Supervisor
Avery Dennison RIS Vietnam Co., Ltd
Hồ Chí Minh
2 ngày trước
source : CareerBuilder

Mô tả Công việc

1. Employee Development and Management :

  • Train and provide development opportunities for staff. Ensure annual goals are complete and communicated. Ensure Global Performance -
  • Management System is up to date and regular feedback is provided to staff members.

  • Monitor and evaluate team members, and adjust training where needed.
  • Attract, retain and develop high potential talent.
  • Positively lead and influence team members to partner together to achieve individual and business goals
  • 2. CS operation :

  • Champion customer needs and follow-up on customer inquiries
  • Provide responsive order management support including order entry, or expediting and shipment information to customers
  • Partner with Inside Sales to achieve sales goals.
  • Communicate, implement and interpret customer service policies and procedures
  • Coordinates and supervises the daily activities of the team and responsible for team leadership and tasks such as : attendance / vacation schedule, claims, training coaching and development
  • Bachelor degree
  • 9-10 years working experience
  • Strong written, verbal and telephone skills
  • Understanding of applicable computer systems, such as Microsoft Office, Google Apps, and function specific software
  • Excellent customer service skills
  • Possess leadership, mentoring, training and project management experience and skills
  • Strong presentation experience and skills
  • Knowledgeable of call center operations and product lines
  • Thông tin khác

  • Hình thức : Nhân viên chính thức
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