Telesales Manager
TNHH Chuyển Phát Nhanh DHL - VNPT (DHL-VNPT Express Ltd.)
Tp Hồ Chí Minh
4 ngày trước

Mô tả công việc

  • Plan, organise and lead an efficient and effective Telesales team to achieve sales targets. Implement appropriate sales initiatives in order to ensure achievement of sales targets
  • Ensure Telesales Executives utilise the Sales Pipeline for management of all Prospects ensuring that business from new and existing customers is action and successfully negotiated.
  • And to drive FTB (First Time Buyer).

  • Ensure all regionally determined call targets are met by the Telemarketing and Telesales Executives and that all Executives utilize the monthly Global Sales Improvement Process (GSIP) coaching model and PO (Portfolio Optimizer) as call cycle to manage existing customers.
  • Increase selling time through reducing / minimising time stealers , inbound service calls, and ensuring selling time is correctly allocated between acquisition, maintenance and development calls.
  • To ensure all aspects of the GSP programme are well understood and implemented across the Telesales department and that the regional objectives of both sales force effectiveness and efficiency improvement are achieved
  • Ensure that all activities are updated accurately in Sales Automation system, sales activity codes, customer contact details etc.
  • Yêu cầu công việc

  • Communication skills - Vietnamese & English, spoken and written (excellent)
  • 5 years sales management experience in a service-related industry
  • 3 years experience in a Call Centre / Telesales team management position

  • Bằng cấp : Đại học
  • Thời gian thử việc : 60 days
  • Độ tuổi : Không giới hạn tuổi
  • Cơ hội huấn luyện : Certified International Training courses
  • Phúc lợi công việc

  • Global multinational company with dynamic working environment
  • Multiple earnings and benefits from attractive rewards internally
  • Health & Wellbeing programs
  • Multiple engagement and team building activities annually
  • Báo cáo công việc này

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