What We Can Offer
Premium Healthcare Insurance Paid Time Off (Annual leave and Sick leave) Training and Development Opportunity
Due to the expansion of the British University Vietnam, Hanoi, we are recruiting :
Job title : Course Office Associate Manager
Report to : Head of Academic and Student Operations
JOB OBJECTIVES :
Overseeing daily course operations
Maintaining services quality for students and parents
Taking charge of project-based assignments to meet the KPIs of the department and university strategic objectives
Assisting the Head Academic and Student Operations in supervising other aspects within the department
KEY RESPONSIBILITIES :
Manage course planning and preparation of all programmes at least two months before the commencement date, based on the academic calendar;
timetabling and academic planning in a timely fashion.
Monitor, file, and keep track of changes for all course handbooks and programme handbooks
Work with relevant departments and partner institutions in the admission of international students for exchange and course mapping as well as services and information support
Liaise with faculty and teaching institution partners to ensure that academic policy and procedures are developed and well implemented.
Develop an internal process where relevant for course operations and information services delivery to students, develop best practices and ensure the highest quality of services to all stakeholders
Ensure course materials of each semester to be updated, printed and stored in a timely fashion.
Oversee student information office to ensure the excellent services are fully provided to students and parents with accuracy and in a timely fashion, for example, bus services, health insurance cards, fee information, attendance report,
Act as the liaison for parents in case the situations and enquiries are escalated and require a higher level of management involvement
Monitor semesterly events and projects such as parents meetings, SSLC, student gatherings and graduation
Act as a contact point for SR and MKT for support related to course administrative operations, academic services and student information
Ensure feedback system is maintained and developed, such as student feedback, course feedback, Students Staff Liaison Committee meeting, NPS score.
Report issues or potential risks to the Chief Academic Officer and Head of Academic and Student Operations and follow up with stakeholders to resolve the problems.
Other tasks :
Implement and monitor periodical projects assigned by the Head of Academic and Student Operations
Maintain a good relationship with University partners. Develop and coordinate the schedule for guest visits.
Accurate weekly and monthly enrolments and progression records to Chief Academic Officer and Head of Academic and Student Operations.
Essential Qualifications, skills and experience
Bachelor / Master's degree in related field
Knowledge of and experience in Academic Operations is a must.
Strong experience in project management and operation management.
Experience in international education institutions
Desirable qualifications, skills and experience
Planning and Organising plans ahead
Strong mindset of meeting deadlines and be able to set a doable deadline for the team.
Good at doing multiple tasks and detail-oriented.
Able to work under high pressure
Excellence in English (both oral and written skills.)
Computer literacy MS Office applications (Word, Excel, PowerPoint, Outlook). Get along easily with software in education.
High Responsible and service-oriented
Good team player
Khu đô thị Ecopark, Xuân Quan, Văn Giang, Hưng Yên, Việt Nam Hà Nội, Vietnam