Abbott Ambassador (Core Diagnostics - Central)
abbot
Da Nang, Vietnam
4 ngày trước

ROLES & RESPONSIBILITIES

RETENTION RATE :

  • Ensure instrument analytical turnaround time (uptime / repair / maintenance)
  • Conduct customer business review (KPI reviews)
  • Manage customer relationship and thoroughly plan, prepare and follow up customer visits (pre-call plan, post-call notes)
  • Identify customer training requirements
  • Coach customers and share knowledge (education)
  • Identify and resolve customer pain points (troubleshooting)
  • Replenish and control inventory
  • Build image and brand in eyes of customer
  • Sell or reinforce Abbott’s total solution value offering
  • Collect and transmit VOC (Voice of Customer)
  • REVENUE :

  • Renewals of most of the assigned accounts (adhering to standard renewals procedures)
  • Menu expansion (utilization of existing products; new product launches)
  • Service sales
  • Product promotion
  • Value creation
  • Order management
  • Contract management
  • Identify / open door for opportunity to expand offering into other departments (prospecting, not doing)
  • Spare parts management
  • New assay applications
  • VALUE CREATION AND EXPANSION (BOOST PRODUCTIVITY) :

  • Price management
  • Service sales
  • Free of charge control
  • Menu expansion
  • Lifecycle management of product
  • Service cost management
  • CPR management
  • Contract Life Cycle and Compliance
  • BUILD PROMOTERS :

  • NPS responsibility (hot sheets)
  • Management of inter-client relationships
  • ANALYTICAL TURN AROUND TIME :

  • Assay availability and performance
  • Instrument installation & commissioning
  • First line level service / fixes
  • TSBs hardware & software upgrades
  • Proactive monitoring and communication via AbbottLink
  • Escalation & support
  • Customer inventory
  • SYSTEMS & TOOL MANAGEMENT :

  • CMS Next tickets (opening & closing)
  • Aforce use and maintenance (CRM)
  • Paris (reports)
  • JOB REQUIREMENTS

    MINIMUM BACKGROUND / EXPERIENCE REQUIRED

  • Practical interfacing with customers
  • Strong people management and communication skills
  • Trouble shooting / problem solving skills
  • Computer skills (word, excel, power point, internet savvy)
  • Shows ability to prioritize without help
  • Negotiation skills
  • Strong sales skills
  • Strong work ethic
  • Service-minded
  • Customer orientation
  • Basic application know-how
  • MINIMUM EDUCATION REQUIRED

  • Bachelor’s degree or equivalent relevant experience required. Bachelors degree in Bio Medical / Engineering / Electrical / Mechanical / Medical Technology or Commercial is preferred.
  • Báo cáo công việc này
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Nộp đơn
    Email của tôi
    Bằng cách nhấp vào "Tiếp tục", tôi đồng ý với neuvoo để xử lý dữ liệu của tôi và gửi cho tôi thông báo qua email, như được nêu chi tiết trong Chính sách bảo mật của neuvoo. Tôi có thể rút lại sự đồng ý của tôi hoặc hủy đăng ký bất cứ lúc nào.
    Tiếp tục
    Mẫu đăng ký