Mô tả Công việc
To assist in the development and management of operations of übank, digital bank of VP Bank including customer service and other functions.
Assumes full responsibility for development of customer service function . Brings innovation to the business, continuously strives for keeping operational competence on top level, maintains organization of operations effective and well managed.
Establish work methodologies and organizational infrastructure (e.g. service standards, operating policies, authority delegations etc.)
Supervise, guide and monitor development of policies and procedures for each task / activity for the department., including related time standards and controls (e.
g. maker / checker etc.)
Creation of financial and headcount budgets based on volumes / productivity / controls etc. and help obtain BoD / CEO approvals for the same
Management of agreed processes for compliance with related policies and procedures
Develop motivational schemes, KPIs, controlling procedures
Develop and launch operations center for übank
Manage and develop operations for übank towards :
Efficiency through application of new technologies and management methods
Effectiveness through application of the right approaches and procedures
Fulfilling of KPIs and other business objectives
Yêu Cầu Công Việc
Masters degree holder, preferably in business
At least 5 years experience in management of modern, technological organization with modern
Must have led or be instrumental in development of technologically advanced customer servicing
Experience of setting up a new business or new venture is a plus
Strong management and organizational skills
Ability to work with outsourced vendors
Passion for continuous improvement and continues development of quality and efficiency via technology