Delivers Food and Beverage service of high standard and in accordance with departmental standards and procedures
Develops departmental standards and procedures to promote salesmanship, beverage creativity and profit
Communicates to his / her superior any difficulties, guest comments and other relevant information Delivers daily briefings and attends other Food and Beverage meetings as scheduled
Delivers prepared training sessions in line with a departmental monthly calendar
Prepares for service by ensuring the department’s :
Grooming is impeccable and in accordance with personal presentation standards o Equipment is clean
Equipment is sorted and stored o Glassware is polished
Requirements for special occasions are ready
Explaining and up-selling daily beverage specials
Processing food orders accurately
Using trays and tray jacks effectively
Quickly taking food and beverage orders
Ensuring payment methods are handled accurately
Ensuring working areas are cleaned and re-set quickly
Conversing with Guests in relation to the food and beverage products Carries out effective beverage service by ensuring :
Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations
Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
Promoting and selling cocktails to guests
Coffee and tea is served hot and in accordance with standard
Patron care standards are adhered to by ensuring :
The strengths of alcohol is advised and guests are advised as to their effect
Compliance with legal provisions of local liquor codes
Level of intoxication of guests is assessed and appropriate action taken
Advise guest on the hotel’s policy of smoking
Monitor factors which interfere with the total experience of the guest Cellar operations are carried out including :
Correct use of refrigeration system
Effective operation of the post-mix syrups bulk dispense system o Operating the beer reticulation system
Takes appropriate action to resolve guest complaints
Be repsonsible for requisition bar items according to bar stocks
Ongoing training and coaching should be conducted to enhance the knowledge and skills of the staff. Completes spillage report and submit to Food and Beverage manager at the Conclusion of each shift Assists to promote the entertainment.
Works with superior on manpower planning and management needs
Works with superior in the preparation and management of the Department’s budget
Motivates and drives team productivity at all times and offers assistant to other outlets where possible and as requested.
Closely monitors outlet flow and proposes ideas to increase table turn over and overall outlet capability
Conducts regular check on the cleanliness
Reports all the default area and equipment and follow up to fix the area.
Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Alcohol awareness certification and / or food service permit or valid health / food handler card as required by local government agency.
Problem solving, reasoning, motivating, organizational and training abilities