SENIOR PROCESS ANALYST
Home Credit
Ho Chi Minh
30 ngày trước

JOB DESCRIPTION

  • Perform process management functions and process improvement driven activities
  • Analyse and evaluate business processes based on data analysis and best practice research to recommend actions to streamline processes ,improve operational efficiencies, and identify opportunities for reducing operational costs or user experience.
  • Identify and evaluate process pain points including root cause analysis and impact assessments, from which identify process improvement opportunities and develop business cases to substantiate the implementation of solutions and deliver sustainable solutions.
  • Assist, support and drive the implementation of process solutions from design and map processes based on interviews, feedbacks and observations to develop test plans, use cases and coordinate with relevant stakeholders.
  • Develop performance metrics to establish process success and review data post-implementation to measure outcomes and impacts, including regular dashboards and analytics.
  • Lead or participate in multiple projects by completing and updating project analysis documentation, managing project scope, adjusting schedules when necessary
  • Participate in change management activities, engage leadership and stakeholders to obtain support and buy in for changes.
  • Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers and others
  • Maintain effective and cooperative working relationships with process owners, functional and technical team members and users to obtain buy-
  • in on proposed new business processes or changes to existing ones

    Email : van.ntt2 homecredit.vn

    Phone : +84 8 3513 6868 ext : 11024

  • Bachelor’s degree
  • Experience in Business Analysis or Auditing
  • Excellent facilitation and communication skills
  • Excellent diagramming and writing skills
  • Excellent presentation skills
  • Strong analytical background
  • Be a problem solver
  • Intermediate English proficiency
  • COMPENSATION & BENEFITS

  • Professional working environment
  • 15 annual leaves / year
  • Full insurances according to Vietnam's labour law
  • Competitive bonus scheme
  • Yearly medical check up
  • Office hour
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