Lodging Service Associate - Vietnamese Language Support (Kuala Lumpur)
Expedia Group
Vietnam, Ho Chi Minh City
6 ngày trước

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Lodging Service Associate (Vietnamese Speaker)

Expedia Group is currently looking for motivated individuals who have an obsession for customer experience, to join our Lodging Service Operations team.

In this position, you will focus on supporting the onboarding process of new hotel partners on our platform, and on maintaining property content on our branded websites by resolving requests submitted by partners and internal teams, providing inbound and outbound support to our partners.

By continually putting yourself in the shoes of the partner, you will help them attract travelers and realize more opportunities to increase revenue.

You will be versatile in handling multiple software programs, prompt and accurate in your responses in email and phone communications providing a clear, rapid, competent support experience.

Using dedication and compassion when dealing with our partners, you will work closely with other departments to ensure the best resolution at first contact will be given to them.

What you'll do :

  • Offer technical and financial transaction support (disputes, questions, etc.) to partners across multiple account models
  • Build new and / or handle updates to existing room types and rate plans, rate plan linkage, promotions, rates and inventory.
  • Edit existing property content in English, including paragraphs, amenities, and photos; address change requests, clarifying details
  • Assign star ratings within company guidelines, and categorize by themes and structure types
  • Assist on the onboarding of new property partners
  • Educate partners on tools and processes that will optimize their product on our sites while encouraging them to self-serve
  • Collaborate with internal teams to address critical hotel partner issues
  • Proactively raise systemic issues and process gaps
  • Participate in test & learns, projects, or process improvement as assigned
  • Who you are :

  • Proficiency in English and Vietnamese
  • University Degree; or equivalent related professional experience
  • Experience in customer service-oriented industry
  • Hotel / Travel industry experience will be a plus
  • Fluency with internet, computer usage, and web-based application skills
  • Experience with Microsoft Office products and various call center support programs
  • Strong ability to adapt to changes, learn new processes and systems quickly
  • Operates autonomously with a positive demeanor and a strong work ethic
  • Problem-solving and solutions mentality with a passion in providing the best partner and traveler experience
  • Ability to handle difficult situations successfully; set expectations and deliver feedback in a positive way
  • Ability to identify complexities and maintain ownership of processes and resolve issues
  • Excellent time-management and prioritization skills
  • Listens carefully and attentively to others’ opinions and ideas
  • Being able to understand others' perspectives and clarify meaning before responding
  • A keen eye for detail and high-level of accuracy
  • Exercise good judgment in decision-making
  • About Expedia Group

    Expedia Group (NASDAQ : EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections.

    We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers.

    Expedia Group's family of brands includes : Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.

    com™, and Expedia Cruises™.

    2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST : 2029030-50

    Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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