Mô tả công việc
Monitors Housekeeping personnel to ensure all guests and internal customers receive prompt and courteous service
Oversees laundry operations
Schedules routine inspections of all Housekeeping areas by / with the Assistant Executive Housekeeper and other supervisory personnel
Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair
Manages spring cleaning schedules
Makes recommendations to the General Manager or designate regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair
Informs other departments of Housekeeping matters that concern them, particularly the Laundry Department, the Engineering Department, the Front Office, and the Food and Beverage department.
Maintains open channels of communication with other department heads and the General Manager or the General Manager’s designate
Establishes and maintains effective human relations and works with human resources to ensure that team members performance is effectively managed
Maintains appropriate standards for dress, hygiene, uniforms, appearance, posture and conduct of Housekeeping personnel
Conducts regular department meetings
Identifies and ensures highest possible standard of cleanliness, maintenance, guest room supplies and amenities at a realistic costs
Supervises outside contractors to ensure contractual compliance
Implements and controls Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures
In conjunction with the Crisis Management Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outage, Bomb Threat, Cyclone Warnings, etc
Fully conversant with all hotel emergency procedures
Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats
Ensures departmental Risk Management Calendar actions are up to date as per monthly calendar schedule.
Works with Human Resources on manpower planning and management needs
Works with Director of Finance in the preparation and management of the Department’s budget.
Perform other task assigned based on hotel needs or requirements
Quyền lợi được hưởng
Dynamic, professional & open minded working environment.
Joining training courses according standard of AccorHotels.
Good salary, benefits and bonus.
Have annual physical examination.
Accommodation and full meals provided.
Shuttle bus for staff.
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Good writing skills
Proficient in the use of Microsoft Office
Problem solving, reasoning, motivating, organizational and training abilities
Strong Leadership skills in managing teams
Bachelor’s degree or Diploma in Hotel Administration, Hotel Management or equivalent
4 years housekeeping / laundry experience preferably in a hotel of similar size and complexity and including supervisory experience.
Type and level of experience required may vary slightly based on size and complexity of operation
Health certificate within of six months
Curriculum vitae in Vietnamese certified by local People’s Committee
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