ABOUT THIS JOB
Maintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.
1. Client Servicing
Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
Serve as primary contact to junior level client contacts on ad-hoc analyses and understand and respond to questions on content, basic data issues / questions, report generation, etc.
Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards
Unsupervised on-site presence which includes responsibilities on data requests, technical basic support and analysis
Assist in sales activities in conjunction with senior staff in terms of preparation of proposal and credential presentations
Communicate client needs to appropriate team members
Provide "in office" research, administrative and operational support to senior staff
Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc.
Ensure client service deliverables are aligned with the regional client service standards
2. Functional / Technical
Maintain an accurate and up-to-date knowledge on research techniques and applications
Provide value-added analyses and respond to special requests
Integrate multiple data sources to answer business issues
Manage assigned project independently
Perform quality checks on all reports for alignment to request, accuracy and correctness
Ensure standard operating procedures within area of responsibility are observed
Recommend improvements in work processes within area of responsibility
3. Client Relationship / Management
Proactively develops client relationships by making efforts to listen to and understand the client; anticipating and providing solutions to client needs;
giving high priority to client satisfaction
Acknowledges both internal and external clients
Follows through on client inquiries, requests, complaints
Keeps client up-to-date about progress of projects
Monitors client satisfaction
Distributes helpful information to clients
Gives friendly, cheerful service
Takes responsibility for action
Demonstrates discretionary effort to help or serve others
A LITTLE BIT ABOUT YOU
You have knowledge of statistics and multivariate analysis. You also have knowledge of FMCG industry / research techniques and methodologies.
Bachelor’s Degree in any major
1 to 2 years in Market Research or related services in FMCG / Service Industry
Entry level knowledge of statistics
Intermediate level knowledge of common Microsoft Office applications
All your information will be kept confidential according to EEO guidelines.
NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide.
We provide consumer packaged goods manufacturers / fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow.
Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.
We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population.
For more information, visit .
NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity / Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.