Client Centre Exec-Service (Retail Banking)
Standard Chartered Bank
Ho Chi Minh City, HO CHI MINH, Vietnam
9 ngày trước

Introduction 1 Leading the way in International Banking.

We support the people and companies driving investment, trade and wealth creation across Asia, Africa and the Middle East.

And our heritage and values are expressed in our brand promise here for good.

  • See our Brand and Values · Handle inbound calls from all Personal Clients (NTB, ETB) regarding sales, service or transaction requests;
  • fulfil clients' needs within the same interaction as much as possible · Educate and steer client for interactions with the bank via online, machine channels · Maximise Service-

    To-Sales opportunities where appropriate, either selling directly for simple products or passing lead on to Personal NTB & ETB Sales or Outbound Centre · Probe & identify financial needs on service calls and pitch relevant solutions in line with customer charter.

  • Ensure all sales pitches are made without no mis-selling · Do additional tasks related job requirements which assigned by Team Leader / Manager Activities 1.
  • Service (remote) · Fulfil all service needs with maximum first call resolution · Co-browse with the Client in order to assist in resolving issues · Educate and conduct initial set up for digital banking, ...

    Deep sell / service to sales (remote) · Suggest solutions Client might potentially need using analytics triggered next-best-

    conversation; involve Wealth Specialist if necessary · If conversation requires follow up, inform ETB Sales or Outbound Centre / Priority Banking Team for action 3.

    Sale of products to NTB (remote) · Perform a needs analysis with Clients on receiving calls where appropriate · Complete sale process on the spot where possible, and involve Specialists where necessary · If required, hand off client to Personal Acquiring Team for follow up conversation Risk Management · No major breach of regulations and non-

    compliances of Group's standard in the area of responsibility.

    Participate in and / or support the Bank's effort in combating money-laundering activities.

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