Ha Noi, Hanoi, Vietnam
1 ngày trước

MAIN DUTIES : Administration


  • Fulfil any Manager duty in his absence
  • Fill up the log book
  • Fill up the daily acknowledgement form
  • Communicate to outlet Manager any areas of concerns
  • Give regular feedback to the outlet Manager in regards to the performance of the team
  • Give regular feedback to the outlet Manager in regards to the guest comments
  • Support the outlet manager in the implementation of any special events
  • Ensure excellent communication within the team and management
  • Support the outlet managers in any tasks or responsibilities that is the area of competences of the Asst. Outlet Manager
  • Financial and Revenue Responsibilities

  • Communicate the financial target (budget) to the team
  • Is active and work hard to reach the budget
  • Monitor the cost linked to the operations
  • Training and Human Resources Management

  • Develop trainings in accordance to the operational needs
  • Train the team on a regular basis and in accordance to the training plan
  • Issue training checklist for all given training
  • Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees
  • Fill up all staff requisition forms to be given to DFB for signature at least 2 weeks prior the actual date staff is needed
  • Give regular positive and negative feedbacks to each team member in a constructive way
  • Guest Service Responsibilities

  • Ensure full guest satisfaction at any time
  • Develop customer loyalty and recognition
  • Introduce and up sell any special events / promotions
  • Gather guest feedback and report to Outlet Manager and supervisors
  • Work hard to satisfy any guest requests
  • Operational Responsibilities

  • Manage the entire outlet team
  • Ensure smooth and efficient service at any time
  • Ensure an extremely detailed service
  • Ensure proper atmosphere of each outlet according to the time of the day (music, lighting, aromas, temperature )
  • Ensure good communication between kitchen, bar and service team
  • Check all buffet set up
  • Check restaurant and table set up
  • Know and ensure full follow up on the Sofitel brand standards
  • Ensure and control the cleanliness of bar counter (if any), back office and service stations
  • Ensure proper organization of each service stations
  • Ensure efficient sequence of service
  • Follow up that all given training are fully followed by the staff
  • Handle and follow up on any guests complains
  • Report any guest complains to Asst DFB
  • Check overall conditions of the restaurant
  • Meetings to attend / lead

  • Attend the daily F&B morning briefing
  • Attend be monthly promotion meeting
  • Attend the weekly pre con meeting
  • Attend the monthly FB manager meeting
  • Miscellaneous

  • All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
  • All ambassadors may be assigned to other duties in the hotel as and when required by business levels.
  • Work Experience

  • Solid foundation on client handling & business development
  • Excellent communication and interpersonal skills
  • Strong in Microsoft Office suite
  • Fluent in English and Vietnamese (spoken& written)
  • Benefits

    Employee benefit card with discounted rates in Accor Hotels worldwide + other offers.

    Talent development through learning programs by Academy Accor.

    Opportunity to grow within the property, the company and across the world!

    Contribute and make a difference to the Metropole community and to the city through our social responsibility activities, such as Planet 21.

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