Operations Leader, GrabExpress VN
Grab
Vietnam
4 ngày trước

Ho Chi Minh (District 7)

The day-to-day activities The day-to-day activities : Oversees day-to-day operation of GrabExpress business which includes driver communication, driver training, managing logistics operations Analyze driver data, develop driver programs and incentive structures to increase driver performance and driver productivity Coordinate with other teams ie.

Partner Operations, Business Development, Training, QC, Payment to make sure operations go smoothly & meet target for Vietnam market

  • Understand team’s main KPIs & propose appropriate plans to hit targets. Plan and set targets for department, along with key operational matrices for each of individual team members
  • Plan and set targets for department, along with key operational matrices for each of individual team members Continually review organizational design and policies to maximize team’s cohesion and individual’s professional development Exemplify & comply with all principles & core value of Grab The must haves The must haves : At least 3 years experience in a similar position Experienced in building teams, building workflow Experience building teams, building work process Analytical skills, deep thinking, problem solving capability Good leadership skills to manage a team effectively Customer Orientation : Understand needs and expectations of customers and customer service mindset The ability to change and to lead change in time to meet the needs of the business change Effective communication Project management skills / progress Skills and knowledge of operational procedures Start-

    up spirit & working under high pressure

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