Tuyển Nhân viên Chăm sóc Khách hàng (Customer Service Officer)
TNHH Esoft Vietnam
Hà Nội
3 ngày trước

Mô tả công việc

  • Monitor customer requests / complaints :
  • Monitor customer service email account, skype account and filter all incoming requests, and distribute to the right persons / people.
  • Follow up on all customer requests and ensure that clients receive the necessary responses / information in due time.
  • Follow up pro-actively with production to "warn" customers in case of late delivery or any other issues that might affect the customer such as delivery time, technical updates etc.
  • Update customer requirements :
  • Report and update customer's requirement to management, related parties for working and feedback on the solutions.
  • Report customer's new request / concern. Feedback on customer's satisfaction in terms of delivery, quality, service and support.
  • Provide monthly / quarterly volume forecast to Sales Manager and Production Manager.
  • Support sales team :
  • Update and maintain the customer information records, customer contact list, carry out the customer satisfaction survey every quarter and report results.
  • Support sales with various tasks including lead generation, competitor analysis, client database and key account plans
  • Coordinate other departments in customer relations :
  • Coordinate with Accounting to generate and update weekly / monthly sales report to Sales Manager and Production Manager.
  • Properly handover the ongoing / outstanding tasks among the daily shifts between CSOs and Night Shift Manager.
  • Yêu cầu công việc

  • Education : University degree in English, Customer Service, Marketing & Sales, etc... are preferable
  • Experience : At least 6 months - 1 year of working experience with customer service and / or marketing and sales, English speaking Experience with quality assurance and quality management for graphics and photos is an advantage.
  • Willing Fresh Graduates
  • Languages : Excellent English skills, especially speaking and writing skills. Fluent in Vietnamese.
  • Solid background in Customer Service
  • Good communication skills.
  • Patient personality.
  • Self-motivated with strong team skills, high degree of punctuality.
  • Hard working and good health.
  • Phúc lợi công việc

  • Competitive salary with up to 14 months of salary.
  • Salary review once a year
  • Annual luxury Kick-off vacation
  • International, professional, creative working environment and talented teams
  • Common cultural-sportive- art Clubs and activities, sponsored and / or supported by the Company (Ex : team building, Football, English ).
  • Insurance as Governments regulations (social insurance, medical insurance, unemployment insurance, etc.)
  • AON Premium Healthcare Insurance package, with possibility to cover family members
  • Relevant training will be provided at the company’s expense and we also allow developers to improve their skill set during normal business hours
  • Daily various foods, drink, and seasonal fresh fruits;
  • And many other benefits, let's join us to discover!
  • Báo cáo công việc này

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Nộp đơn
    Email của tôi
    Bằng cách nhấp vào "Tiếp tục", tôi đồng ý với neuvoo để xử lý dữ liệu của tôi và gửi cho tôi thông báo qua email, như được nêu chi tiết trong Chính sách bảo mật của neuvoo. Tôi có thể rút lại sự đồng ý của tôi hoặc hủy đăng ký bất cứ lúc nào.
    Tiếp tục
    Mẫu đăng ký