Tuyển Nhân viên Chăm sóc Khách hàng (Customer Service Officer)
TNHH Esoft Vietnam
Hà Nội
3 ngày trước
source : NHÂN LỰC NGÀNH LUẬT

Mô tả công việc

  • Monitor customer requests / complaints :
  • Monitor customer service email account, skype account and filter all incoming requests, and distribute to the right persons / people.
  • Follow up on all customer requests and ensure that clients receive the necessary responses / information in due time.
  • Follow up pro-actively with production to "warn" customers in case of late delivery or any other issues that might affect the customer such as delivery time, technical updates etc.
  • Update customer requirements :
  • Report and update customer's requirement to management, related parties for working and feedback on the solutions.
  • Report customer's new request / concern. Feedback on customer's satisfaction in terms of delivery, quality, service and support.
  • Provide monthly / quarterly volume forecast to Sales Manager and Production Manager.
  • Support sales team :
  • Update and maintain the customer information records, customer contact list, carry out the customer satisfaction survey every quarter and report results.
  • Support sales with various tasks including lead generation, competitor analysis, client database and key account plans
  • Coordinate other departments in customer relations :
  • Coordinate with Accounting to generate and update weekly / monthly sales report to Sales Manager and Production Manager.
  • Properly handover the ongoing / outstanding tasks among the daily shifts between CSOs and Night Shift Manager.
  • Yêu cầu công việc

  • Education : University degree in English, Customer Service, Marketing & Sales, etc... are preferable
  • Experience : At least 6 months - 1 year of working experience with customer service and / or marketing and sales, English speaking Experience with quality assurance and quality management for graphics and photos is an advantage.
  • Willing Fresh Graduates
  • Languages : Excellent English skills, especially speaking and writing skills. Fluent in Vietnamese.
  • Solid background in Customer Service
  • Good communication skills.
  • Patient personality.
  • Self-motivated with strong team skills, high degree of punctuality.
  • Hard working and good health.
  • Phúc lợi công việc

  • Competitive salary with up to 14 months of salary.
  • Salary review once a year
  • Annual luxury Kick-off vacation
  • International, professional, creative working environment and talented teams
  • Common cultural-sportive- art Clubs and activities, sponsored and / or supported by the Company (Ex : team building, Football, English ).
  • Insurance as Governments regulations (social insurance, medical insurance, unemployment insurance, etc.)
  • AON Premium Healthcare Insurance package, with possibility to cover family members
  • Relevant training will be provided at the company’s expense and we also allow developers to improve their skill set during normal business hours
  • Daily various foods, drink, and seasonal fresh fruits;
  • And many other benefits, let's join us to discover!
  • Báo cáo công việc này
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