Business Insight Officer
Home Credit
Ho Chi Minh, Vietnam
2 ngày trước

KEY RESPONSIBILITIES

1. Perform phone surveys to target customers according to get customer answers / feedbacks base on designed questionnaires

  • Call to customers to survey according to designed questionnaires
  • Call to detractors customer to understand customer issues
  • Record customer answers / feedbacks during phone surveys
  • 2. Listen to call recordings to record detailed content according to specific call structure

  • Listen to targeted customer calls per month
  • Record call results per log with reference to call structure
  • Summarizing call results to identify the patterns
  • 3. Import survey content into survey tool

    JOB REQUIREMENTS

  • Experience in Call Center / Call survey
  • Ability to ask prying questions and explain meaning to customers
  • Patient to listen to customer's sharing
  • Customer-oriented & open minded
  • Attention to details
  • Intermediate level of Excel spreadsheet is a plus
  • COMPENSATIONS & BENEFITS

  • 13th Salary Fixed and KPI Bonus
  • 100% Social Insurance
  • Meal + Phone Allowance
  • Yearly Medical Checkup
  • 15 Annual Leaves
  • Professional and Transparent Working Environment
  • Apply Latest Financial Technology in the World
  • Báo cáo công việc này
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