Mô tả công việc
Undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
Deal with guest requests to ensure a comfortable and pleasant stay. - Assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
Be responsible for accurate and efficient accounts and guest billing processes. - Assist in keeping the hotel reception area clean and tidy at all times.
Undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
Ensure that all reservations and cancellations are processed efficiently. - Keep up to date with room prices and special offers to provide accurate information to guests.
Report any maintenance, breakage or cleanliness problems to the relevant manager. - Administer the general petty cash system and float in an accurate manner.
Adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire. - Undertake any other ad-
hoc duties (bar and restaurant work) relevant to the post, as and when required.
Quyền lợi được hưởng
Details will be discussed in the interview
Yêu cầu công việc
Good level in English is a MUST. - Willing to work on Côn Đảo Island. - Hotel / Resort experience is an advantage. - Computer software knowledge is highly request
Yêu cầu hồ sơ
CV in EnglishCertificates or Degrees will be requested after interview. Hồ sơ vui lòng gửi về : Gửi email
Lĩnh vực : Khách sạn / Khu căn hộ, Resort / Khu Du lịch
Ngành nghề : Lễ tân / Thu ngân / Đặt phòng / Tổng đài / BC
Vị trí : Nhân viên