Receive customer’s complaint, comment then distribute and cooperate with relevant departments to investigate and solve the issue, feedback to customer, keep track and report monthly.
Receive and response end-user questions Propose strategic plan for Customer Relationship program yearly Work with Sales and Marketing to create promotion program
Analyze, investigate and report Lost customer cases accordingly. Compliance and Admin Coordinate with sales and internal control to make sure that customer comply strictly compliance rules and company policies.
Supervise admin group in managing customer profile sufficiently and systematically and reconciling lending cylinder. Update retail price on the Total VN website Perform any other special projects assigned by direct supervisor.
QUALIFICATIONS / EXPERIENCE REQUIRED