Customer Relation Supervisor
Total Việt Nam
Hồ Chí Minh, Việt Nam
13 ngày trước


  • Customer relationship : Conduct and analyse customer survey (at least 3 times / year per customer) to understand customer’s requirement and satisfaction, give action plan and follow up.
  • Receive customer’s complaint, comment then distribute and cooperate with relevant departments to investigate and solve the issue, feedback to customer, keep track and report monthly.

    Receive and response end-user questions Propose strategic plan for Customer Relationship program yearly Work with Sales and Marketing to create promotion program

  • Customer performance Follow up and report customer performance, work with sales to find out the reason and propose action plan for the unstable volume cases.
  • Analyze, investigate and report Lost customer cases accordingly. Compliance and Admin Coordinate with sales and internal control to make sure that customer comply strictly compliance rules and company policies.

    Supervise admin group in managing customer profile sufficiently and systematically and reconciling lending cylinder. Update retail price on the Total VN website Perform any other special projects assigned by direct supervisor.


  • Bachelor of Administration
  • Minimum 2 years experience in similar job.
  • Customer relation management knowledge
  • Professional logical / communication / computer skill.
  • Good at statistics and analysis
  • Good English& Vietnamese communication
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