Customer Relation Supervisor
Total Việt Nam
Hồ Chí Minh, Việt Nam
16 ngày trước

ACTIVITIES

  • Customer relationship : Conduct and analyse customer survey (at least 3 times / year per customer) to understand customer’s requirement and satisfaction, give action plan and follow up.
  • Receive customer’s complaint, comment then distribute and cooperate with relevant departments to investigate and solve the issue, feedback to customer, keep track and report monthly.

    Receive and response end-user questions Propose strategic plan for Customer Relationship program yearly Work with Sales and Marketing to create promotion program

  • Customer performance Follow up and report customer performance, work with sales to find out the reason and propose action plan for the unstable volume cases.
  • Analyze, investigate and report Lost customer cases accordingly. Compliance and Admin Coordinate with sales and internal control to make sure that customer comply strictly compliance rules and company policies.

    Supervise admin group in managing customer profile sufficiently and systematically and reconciling lending cylinder. Update retail price on the Total VN website Perform any other special projects assigned by direct supervisor.

    QUALIFICATIONS / EXPERIENCE REQUIRED

  • Bachelor of Administration
  • Minimum 2 years experience in similar job.
  • Customer relation management knowledge
  • Professional logical / communication / computer skill.
  • Good at statistics and analysis
  • Good English& Vietnamese communication
  • Nộp đơn
    Thêm vào ưa thích
    Loại bỏ khỏi mục ưa thích
    Nộp đơn
    Email của tôi
    Bằng cách nhấp vào "Tiếp tục", tôi đồng ý với neuvoo để xử lý dữ liệu của tôi và gửi cho tôi thông báo qua email, như được nêu chi tiết trong Chính sách bảo mật của neuvoo. Tôi có thể rút lại sự đồng ý của tôi hoặc hủy đăng ký bất cứ lúc nào.
    Tiếp tục
    Mẫu đăng ký