Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.
To provide clients, agents and collectors with excellent support and service To improve collection productivity To increase policy persistency ratio Monitor and Conduct training / refreshment for new BCS staff & have administration presentations to agency force) To self-manage expenses
Support agency recruitment and do other Admin tasks
Be the receptionist
Handle logistics for MIT classes
Handle other admin tasks
Monitor & perform premium collection and disbursement task
Collect premiums from clients, agents and collectors
Request, print and issue receipts to clients when collecting premiums accordingly
Disburse money to client according to respective DNRs
Check the sufficiency & validity of application forms submitted
Monitor & conduct agency support
Guide agents admin procedures
Request and print receipts for agents
Do other agency admin tasks
Monitor & receive calls from clients and welcome wail-in clients
Reply clients’ inquiries about policy and admin procedures related to policy
Guide clients to fulfill admin procedures according to clients’ requests
Handle policy conservation
Receive complaints from clients and coordinate with the staff in-charge of handling complaints to solve for clients
Handle outbound calls to clients
Inform clients of claim result
Reassigned policies after 2 weeks
Random check calls to client before issuing polic
Random check calls to client before issuing policy for clients buying RPUL and UL products
Policy Suspense, unsuccessful bank-transfers)
Quarterly mini-survey to clients as Customer Relationship Unit’s request
Contact clients to ask for clients’ address and guide them on address change requests (if any) in case mails are returned
Monitor and check client’s potential name scan on Bridger, input new policy and process change when client requests as requirements
Weekly scan customer name with Terrorist list on Bridger system & report weekly
Input new policy information on system, scan & email application forms to NB team
Process policy changes when client requests for it as required
Supervisor collector team management
Supervise collectors’ job performance in order to achieve targeted collection productivity
Monitor receipts issued to collectors and cash limit assigned to collectors
Recruit (if any) and conduct orientation and regular training to improve customer service quality of the collections team
Monitor and Conduct training / refreshment for new CS / BCS staff and have administration presentations to agency force
Provide training for new staff and refresher training to colleagues
Conduct administration presentations for agency force
Request and issue invoice to client as per client’s request
Ensure client’s information is kept confidential at respective locations
Support daily team tasks when nescessary & Back up colleagues. Ensure to completed daily work exactly & timly
Control expenses within budget and manage office properties
Perform tasks when assigned by direct management
This is the master JD for BCS Representative. Assigned tasks of each staff will be mentioned specifically in her / his KPI
In case of change in job assignment for BCS Representative, KPI will be adjusted accordingly
To audit’s requirement, system role will be correlative with job assigned to BCS representative
Job requirements :
At least 3 working year in dealing with customers
Bias for action
Continuous Improvement Orientation
Development & Learning Orientation
If you are ready to unleash your potential, it’s time to start your career with Manulife / John Hancock.
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.
We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers.
As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.
4 billion in payments to our customers. Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years.
With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.