Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia.
Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts.
Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers.
But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
Duties & Responsibilities
Ensure all customer requirements are available and correct to assist with Customer Onboarding
Support AE from customer complaints, shipment status and other requests
Assist AE’s on pre-Sales requirement
Actively communicate to different internal teams for order specification and issue
Perform validation of final order details
Create and update order in the system
Assist on system issues with customer accounts, orders, etc
Be updated on system, process / SOP changes and ensure compliance of in-charged Sales team or AE / BD
Main PIC of maintaining SOPs / Onboarding / headcounts files, assist SS AM to prepare email template, communication flow, sales notification ect
Sales data clean-up / maintenance
Assist the Sales Support Team Lead on ad hoc request,weekly or monthly reports
Minimum 2-3 years of experience in related background
Adept multi-tasker with the ability to quickly prioritize and effectively delegate tasks
Ability to work with Sales and cross-functional team
Able to analyze and interpret data to be able to provide optimal solutions
Proficiency in Microsoft Office, G Suite, and Salesforce is preferred
Prior experience in logistics or e-commerce is preferred
Customer Service Skills
Microsoft Office (Word, Excel, Powerpoint)
Proficiency in CRM and Salesforce is a prefered
Proficiency in Written and Spoken English is prefered