Senior Sales Support Executive
Ninja Van
Ho Chi Minh City, Vietnam
5 ngày trước

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia.

Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts.

Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers.

But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Duties & Responsibilities

  • Ensure all customer requirements are available and correct to assist with Customer Onboarding
  • Support AE from customer complaints, shipment status and other requests
  • Assist AE’s on pre-Sales requirement
  • Actively communicate to different internal teams for order specification and issue
  • Perform validation of final order details
  • Create and update order in the system
  • Assist on system issues with customer accounts, orders, etc
  • Be updated on system, process / SOP changes and ensure compliance of in-charged Sales team or AE / BD
  • Main PIC of maintaining SOPs / Onboarding / headcounts files, assist SS AM to prepare email template, communication flow, sales notification ect
  • Sales data clean-up / maintenance
  • Assist the Sales Support Team Lead on ad hoc request,weekly or monthly reports
  • Requirements

  • Minimum 2-3 years of experience in related background
  • Adept multi-tasker with the ability to quickly prioritize and effectively delegate tasks
  • Ability to work with Sales and cross-functional team
  • Able to analyze and interpret data to be able to provide optimal solutions
  • Proficiency in Microsoft Office, G Suite, and Salesforce is preferred
  • Prior experience in logistics or e-commerce is preferred
  • Customer Service Skills
  • Microsoft Office (Word, Excel, Powerpoint)
  • Proficiency in CRM and Salesforce is a prefered
  • Proficiency in Written and Spoken English is prefered
  • Báo cáo công việc này
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