About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client base. The Role Responsibilities
Manage Business Development Managers, Personal Clients to maximize new business opportunities of multiple personal products while providing one-stop quality customer service in an efficient operation where risks are well controlled.
Motivate and develop the team to over achieve agreed sales target. and revenue
Drive the team to sell best main products as mortgage loans and cross-sell other individual banking products like CASA, Visa Debit Card, credit cards
Driving sales productivity and other initiatives to achieve target per month and customer satisfaction objectives.
Working with other functions to improve processes and systems for acquisition, underwriting, authorization, account retention & maintenance, results tracking, etc to deliver the customer value proposition.
Coaching direct reports and key talents to deliver on individual performance
Being multi-skilled to handle all kinds of transactions and services in the bank
Enhancing the Bank’s image via community activities.
Ensuring the team to follow service standards of the Bank.
Monitoring customer service quality of the team.
Getting customer retention efforts with personal involvement in complaint resolution.
Facilitating and implementing work process improvements. Check list
Minimize incomplete applications and sale errors from team members
People and Talent
Coaching all team leaders about management skills so that team leaders can manage their teams to increase sales productivity
Coaching all team leaders, team managers about management skills so that team leaders, managers can manage their teams to increase sales productivity
Devolve skills for Team managers for management, sourcing, tracking , reports, policy matured users, system , code of conduct ,sale governance and risk controlling .
Identify and motivate talents to become successors
Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD.
Participate in and / or support the Bank's effort in combating money-laundering activities.
Exercise due care and diligence on matters related to Money Laundering and CDD in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.
Manage the team to follow the Bank Code of Conduct.
Ensuring service quality and clients satisfaction level as the Bank’s target
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead to achieve the outcomes set out in the Bank’s Conduct Principles : Fair Outcomes for Clients; Effective Financial Markets;
Financial Crime Compliance; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)
Line Managers , Colleagues , Policy and products , Collection ,operation function such as account services, lending operation, sale coordinators ;Compliance
Ensuring all team members to follow service standards of the Bank.
Cascading and living the Bank’s values.
Undertaking special projects / assignments.
Getting customer retention efforts with personal involvement in complaint resolution