Senior Customer Service Executive, Sea Export – USA
Toll Group I Logistic and Forwarding
Hồ Chí Minh
10 giờ trước
source : Tuổi Trẻ

Mô tả Công việc

  • Assign jobs and guide the Operation & Customer service team to operate all Seamaster’s business to meet customer’s requirements.
  • To comply with TOLL regulation about Compliance / Code of Conduct.
  • To build the relationship with customers to have a deep knowledge of customer needs.
  • To communicate with different type / level of people to establish a rapport with team members and other departments.
  • To build the strong team and develop a positive relationship among team members.
  • To establish and maintain a close cooperation with local and overseas colleagues and partners.
  • Negotiate with carriers / vendors to get competitive rate.
  • Maintain good relationship with carriers / vendors.
  • Responsible for TPEB space control, ensure allocation with carriers is maximum usage.
  • Responsible for all reports of Seamaster. Provide monthly analysis the fluctuation in volume, revenue, gross profit.
  • Have deep knowledge about CW1 and AMS, e-Manifest, ISF, FMC and other filling.
  • To avoid or reduce cost whenever possible. Check & sign job profit for every shipment to make sure billing is done correctly.
  • To monitor and coach all staffs on the filing for outbound cargo to USA, Canada.
  • To closely focus on the achievement of targets (KPI’s) as set by the organization (continuous improvement)
  • To perform above and other tasks with the goal of operational excellence and always in compliance with the company rules and regulations.
  • To measure and track individual personal performance and provide the feedback to management team to improve the overall organization performance.
  • Other tasks will be assigned by Branch Manager.
  • Yêu Cầu Công Việc

  • Experience : at least 5 years’ experience in TPEB.
  • Waseco Building, 8th Floor, No.10 Phổ Quang, P.2, Q.Tân Bình

    Thông tin khác

  • Độ tuổi : Không giới hạn tuổi
  • Hình thức : Nhân viên chính thức
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