About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours -
do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client base. The Role Responsibilities : ·Process all daily branch transactions (for customers) accurately·Assist customers (over the counter) in their queries and complaints·Generate new sales / acquisition opportunities through referral tag on·Positively and substantially perform delegated responsibilities to ensure high quality service, maintain partnerships with customers and facilitate well defined and error free processing for all products and services.
Counter Services ·Process various transactions over the counter (cash, Passbook update / issuance, FD deal setup etc.)·Assist in attending to customers (over the counter) in their queries and complaints·Assist in investigating customers’ (over the counter) issues & complaints·Assist in revenue generation through active tag on and refer potential customer to PFCs / RMs·Hand over all instructions taken from customers over the counter to Branch Services & Support for batching to the relevant units·File all entries, records and reports in storage space·Assist in investigating processing errors·Assist in branch administrative duties and other adhoc & miscellaneous activities as assigned by the line manager·Back up other teller on lunch / leave / ML / training·Participate in Business Continuity Plan testings whenever required·Fully understand and strictly comply with Group policies, work procedures and local regulatory requirements Money Laundering Prevention ·Fully understand and strictly comply with money laundering prevention requirements.
Risk Management ·Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and KYC.
Governance responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Regulatory & Business conduct (This is mandatory standard wording, do not remove).·Display exemplary conduct and live by the Group’s Values and Code of Conduct.
This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Financial Crime Prevention; The Right Environment. *·Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters· Insert local regulator eg PRA / FCA prescribed responsibilities and Rationale for allocation .
Key Stakeholders ·Customers on transactional requests, queries, feedback and complaints·Branch Operations Manager & Chief Teller on daily transactions and operational matters·Account Services Manager & Account Services staff for daily operational and Account Services matters·Branch Services & Support Manager and staff for services, system and operational risk related matters·Branch Operations & Services Manager for guidance and discretionary / authority matters·Senior Manager, Operations for guidance and discretionary / authority matters·Dealers (Global Market) on exchange rates·Payments Services Department staff on TT, Cheques, Cashier’s Order and Bank Drafts related matters·IT Manager / Officer on technical matters·Branch & Bank staff (Service Ambassador, Personal Financial Consultants & Relationship Managers etc.
Other Responsibilities ·Embed Here for good and Group’s brand and values in the team,Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures..