Customer Service Executive (Good Command of English)
Goat Empire ., Jsc
Ha Noi
2 ngày trước
source : VietnamWorks

What We Can Offer

Thưởng KPI, thưởng định kỳ, thưởng theo team, ... BHXH, BHYT theo quy định pháp luật nhà nước Đi du lịch hàng năm theo chế độ của Công ty

POSITION PURPOSE

Increasing customer satisfaction by providing helpful information, answering questions, and responding to complaints. Being the front line of building positive customer experience by taking care of every touchpoint a customer has with the company.

RESPONSIBILITIES

  • Take ownership of customer issues; Troubleshoot problems and see them through to resolution via email, chat, text, outbound call
  • Escalate unresolved issues to the appropriate internal teams
  • Resolve escalated issues on payment gateway systems
  • Collect prompt and accurate feedback from customers
  • Document knowledge in the form of solution articles
  • Make reports, complete other department-related tasks assigned by supervisor, manager
  • Job Requirements

    QUALIFICATION AND EXPERIENCE

  • Bachelor degree
  • Good command of English (reading, writing, speaking skills) equivalent to IELTS score of 6.5
  • Advantages :
  • Having experience in service industry, customer-related fields
  • Knowledge of Western cultures
  • SKILLS & ATTRIBUTES

  • Service mindset, patience, willingness to learn, attention to details, ability to work under pressure
  • Skills :
  • Effective communication;
  • Negotiation;
  • Problem solving;
  • Time management; organized;
  • Teamwork
  • Basic skills in using Microsoft Office and Google Workspace apps;
  • COMPENSATION & BENEFITS

  • Gross Salary 8,000,000 - 12,000,000 VND / month
  • Allowance : 500.000 VND / month; motorbike parking fee : 150,000 VND / month.
  • Probation time : 02 months with 85% of Gross salary.
  • Medical and social insurance abided by Vietnam’s Law; other benefits followed company’s policy (company trips; team building; annual bonus in holidays)
  • Many chances to perform in the global market, developed countries (The US, EU) in E-commerce with super-fast growth rate.
  • Working with young, enthusiastic and proactive associates in an inspiring environment.
  • WORKING TIME

  • Monday Friday : 8h 12h00 & 13h30 17h30
  • 2 Saturdays / month : 8h 12h00 & 13h30 17h30
  • Job Locations

    Văn phòng 806 - Tầng 08, Tòa nhà Toyota Thanh Xuân, 315 Trường Chinh, Đống Đa, Hà Nội.

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