Nhân viên dịch vụ khách hàng - Centuryon Services Officer
California Fitness And Yoga Centers
Ho Chi Minh City, VN
4 ngày trước
source : Glints

Insurance

Training & Development

Job Description

Manage, train and direct the Centuryon Member and Guest check-in programs. Increase member satisfaction through effective implementation and management of New Centuryon Member Orientation.

Handling CSR & feedback from Centuryon member at club level.

Use a happiness fund to entertain and service Centuryon members

Manage and coordinate all department related Centuryon events at the club for members

Ability to manage a Centuryon Supplies budget / to do Inventory at the club.

Communicate effectively and efficiently with Centuryon Services Manager / Member Services Manager and other Departments

Compile members feedback received verbal & written

Ensure 5 stars services by maintaining top cleaning & maintenance standards

Complete club audit and locker audit on daily basis

Attend all the training provided from line managers and HR

Raise your own standard to meet customer expectation

Set your goal and achieve it yearly

Job Requirement

Experience in a customer service-oriented industry

Study in Business and Hospitality is essential

English speaking & writing are essential

A genuine interest in working with and helping customers

A good understanding and experience in Customer Service

Good presentation and a polite, tactful and friendly character

A good understanding of numbers and planning

The ability to be flexible, decisive and quick-thinking

The ability to handle complaints and difficult situations in a patient, calm and effective way

An understanding of computer systems and cash registers

Proficient in MS Office products

Exceptional communication skills based on service and have the ability to communicate Centuryon policies to all members

Working time : 11 am- 8 pm (1 hour break time); Ability to work according to shifts

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