Operations - Seller Operation Excellence
Shopee
Ho Chi Minh City, Vietnam
2 ngày trước

Job Description :

  • Monitor operation KPIs of sellers currently selling on Shopee, across various categories (e.g.cancellation rate, late shipment rate, etc.)
  • Conduct analysis on root causes and identify operation problem of struggling sellers
  • Consult with sellers on operation improvement, including education, process optimization and system synchronisation, via multiple channels (calls, casual communication apps, direct face to face visit, etc.)
  • Design an operations improvement plan for sellers belonging in categories in charge (can be Electronics, Fashion, FMCG, etc.)
  • Execute such plan and reporting to team lead regarding improvement observed or bottlenecks faced during execution
  • Brainstorm with a team leader to solve operation related issue and improve Shopee process
  • Assist team leader in other tasks assigned
  • Requirements :

  • Preferred background in business administration / supply chains
  • Have knowledge / experience in e-commerce industry is a plus
  • Have a good sense of process understanding and workflow optimization
  • Good at communication, negotiation and problem-solving
  • Work independently and proactively take on new responsibilities where most needed
  • Good at data analysis skills and Microsoft Excel is a big plus
  • Desire to learn and desire to understand how the world works
  • Báo cáo công việc này
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