Talent Management and Learning & Development Senior Specialist
Công ty TNHH BHNT Prudential Việt Nam
Hồ Chí Minh, Việt Nam
3 ngày trước

Job Description

1. Key accountabilities :

  • Build a culture of continual improvement in customer service skills and customer excellence within Franchise (non-agency) nation-wide
  • Develop the training curriculum in close collaboration with PVA HR; Franchise Operations; Franchise Marketing and Franchise Sales
  • Lead, oversee and monitor the delivery of all Franchise training (non-agency)
  • Ensure alignment among PVA divisions to provide the training programs
  • 2. Job Responsibilities :

    The Franchise Training Head is responsible for providing training expertise in alignment with the PVA Customer Service strategy. This will include :

  • Design, coordinate and execute training for Franchise staff (non agency)
  • Prepare, update and review training content
  • Ensure that all Franchise staff are provided with adequate training within a specified time to support the PVA business strategy
  • Create, manage and update the PVA Customer Service strategy with relevant learning and information materials
  • Coordinate with all attendees and departments about training programs
  • Schedule appropriate training venue and related logistics
  • Report on all Training & Development trends, activities and issues
  • Assist (any) outside consultants with preparing training programs
  • Administer and evaluate training program qualification tests and determine eligibility of prospective attendees
  • Prepare and or distribute training aids such as instructional material, handouts, evaluation forms, and visual aids.
  • Team management and development :

    Others : assigned by the CHRO or the Company’s Management team from time to time.

    1. Qualifications :

  • University in Economics, Trade.
  • 2. Experience :

  • At least 5-year experience as Managerial position in hospitality is a must.
  • Experience in franchise organization on managing training mechanism to franchisee and monitoring the delivery is a plus
  • 3. Knowledge and skill set :

  • Conceptualize thinking
  • Business acumen
  • Strong interpersonal and influencing skill
  • Good at communication skill
  • Good at conflict handling
  • Collaboration mindset
  • Planning and Organizing skill.
  • Ứng tuyển
    Thêm vào ưa thích
    Loại bỏ khỏi mục ưa thích
    Ứng tuyển
    Email của tôi
    Bằng cách nhấp vào "Tiếp tục", tôi đồng ý với neuvoo để xử lý dữ liệu của tôi và gửi cho tôi thông báo qua email, như được nêu chi tiết trong Chính sách bảo mật của neuvoo. Tôi có thể rút lại sự đồng ý của tôi hoặc hủy đăng ký bất cứ lúc nào.
    Tiếp tục
    Mẫu đăng ký