Customer Solutions Manager
Apm Terminals
VN - Ho Chi Minh City
5 ngày trước

Responsible for development and evolution of the end-to-end value proposition per segment / per vertical based on identified customers needs and supported by insights from marketing, resulting in market-differentiated customer solutions.

Responsibilities & Tasks :

Develop : Understanding and translation of customer and vertical needs (current & emerging), capturing insights to drive Value Proposition development

Support front-line sales in a customer-driven approach toidentify needs and pain points to drive value proposition development

Define strategy, growth targets per vertical / segment working with product to define product development in providing insight onmarket competitive pricing

Execute : Bundling of global and local value propositions into relevant customer solutions

Develop bundled solutions-both standard and customized -supported by the SCD community to drive supply chainbusiness expansion and new business acquisition

Support the Efficiency, Super-Saver, Advancement and Ease segments with solutions based on standardized building blocks

Institutionalize : Thought Leadership, Collaboration & Best practice sharing

Develop customer use cases based on vertical insight to drive growth and new business development

  • Active participation in the Solutions community, driving best practices and organizational learning across the geographies and verticals
  • Competencies required :

    Minimum 5-year experience in logistics and supply chain, with the overall understanding / knowledge across logistics products.

    Have solid experience in offering different variety of logistics products to customers, especially contract logistics (warehouse and distribution), air and LCL.

    Customer-centric approach to identifying customer needs.

    Logistics and Supply chain expertise

    High-level understanding of product features and benefits and how they address customer pain points

    Strategic partnering, financial acumen, matrix management, value co-creator, presentation skills

    Functional management skills & influencing skill; Collaborative Stakeholder management

    Expertise in warehouse is a plus.

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