Handle and / or co-ordinate with related departments to handle customer complaints effectively and satisfactorily in a professional and caring manner, with the purpose to give Customer good experience with Company Service.
1. Handle customer complaints :
Master the customer complaint procedure, workflow as well as all related operational workflows / guidelines to support Customer Complaint Management Assistant Manager in managing customer complaints effectively.
Handle and / or co-ordinate with related departments to handle customer complaints effectively and follow up to achieve at least 98% meeting TAT.
Solve all complaints assigned effectively within TAT and follow up to make sure TAT met for all kinds of complaints received by Customer Care.
0% basic mistake in handling customer complaint.
2. Handling customer inquiries
Handling 100% customer inquiries correctly, effectively and in a proactive.
Provide solution to all customer requests (via email, post mail, telephone) effectively and professionally in anticipation of their needs.
In case of difficulty, promptly seek support from Manager.
JOB REQUIREMENT Qualification
University graduate, preferably social science
Have knowledge about life insurance and life insurance operation.
Over 2 experience years about life insurance and life insurance operationsSkills
Good communication skills
Good writing skill
Good computer skills. Word, Expel, Internet, Microsoft Outlook.
Report directly to Complaint Handling Assistant Manager
Proactive, creative disposition to develop new ideas, good in problem solving skill.
Internal interfaceCooperate to related departments to solve complaints / inquirement
External interfaceWork with Customers / Agents ExternalCooperate with vendors / third parties to solve Customer's complaints.