Customer Care – Complaint Handing (Chăm sóc Khách hàng – Nhóm Xử lý Khiếu nại)
Dai-ichi Life
Ho Chi Minh, Vietnam
3 ngày trước

PURPOSE

Handle and / or co-ordinate with related departments to handle customer complaints effectively and satisfactorily in a professional and caring manner, with the purpose to give Customer good experience with Company Service.

JOB DESCRIPTION

1. Handle customer complaints :

  • Master the customer complaint procedure, workflow as well as all related operational workflows / guidelines to support Customer Complaint Management Assistant Manager in managing customer complaints effectively.
  • Handle and / or co-ordinate with related departments to handle customer complaints effectively and follow up to achieve at least 98% meeting TAT.
  • Solve all complaints assigned effectively within TAT and follow up to make sure TAT met for all kinds of complaints received by Customer Care.
  • 0% basic mistake in handling customer complaint.
  • 2. Handling customer inquiries

  • Handling 100% customer inquiries correctly, effectively and in a proactive.
  • Provide solution to all customer requests (via email, post mail, telephone) effectively and professionally in anticipation of their needs.
  • In case of difficulty, promptly seek support from Manager.

    JOB REQUIREMENT Qualification

  • University graduate, preferably social science
  • Have knowledge about life insurance and life insurance operation.
  • Experience

  • Over 2 experience years about life insurance and life insurance operationsSkills
  • Good communication skills
  • Good writing skill
  • Good computer skills. Word, Expel, Internet, Microsoft Outlook.
  • Report directly to Complaint Handling Assistant Manager
  • Characteristic

  • Proactive, creative disposition to develop new ideas, good in problem solving skill.
  • WORKING RELATIONSHIPS

  • Internal interfaceCooperate to related departments to solve complaints / inquirement
  • External interfaceWork with Customers / Agents ExternalCooperate with vendors / third parties to solve Customer's complaints.
  • HCM City

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