Senior Project Manager/ Scrum Master (Remote work for Ogilvy Singapore)
Ogilvy
Ho Chi Minh City, VN
1 phút trước

Overview

We’re looking for a Senior Technical Program Manager / Scrum Master to play a key role in Ogilvy’s Health Business, executing cross-functional programmes from initiation to completion.

Our Technical program managers / Scrum Masters manage technical projects of all types through every stage of development, from idea to design to completion.

They will partner with teams of talented strategists, creative, user experience designers, engineers, data scientists and other cross-functional team members to design and build a global master website for one of our biggest Pharmaceutical portfolio in the agency.

He / She will be partnering with key client stakeholders, capability leads, and business leaders to determines programme goals that support business objectives and strategies.

He / She leads a team of professionals and third-party vendors or service providers towards reaching project goals related to the programmes, and proactively manages risks that affect the delivery of outcomes.

He / She adopts a broad perspective and is confident in making critical decisions and handles competing resource needs with implications on various projects and stakeholders.

Unlike many of our competitors in this space, who think technology first’, we start with understanding user experience an dare obsessed with infusing a brand’s unique emotional connection into every experience we create.

Our creative firepower positions us well to deliver on this promise and makes it a lot more fun to work on!

Who You Are :

  • You are an experienced technical program manager / scrum master who can support complex multi-platform development efforts at consumer scale, while maintaining clarity of program / project vision and organisational awareness.
  • You coordinate a diverse cross functional team, manage business stakeholders and drive program execution effectively through great collaboration.
  • You communicate program / project status, risks and mitigation plans to leadership and ensure project documents are complete, current, and available for review by all parts of the organization.

  • You understand users, challenge assumptions, redefine problems, create innovative solutions to prototype and drive system architectural discussions, breaking down project requirements into design and engineering milestones and make future-proof decisions that align with program / project strategy and vision.
  • You are a strong coordinator driving project stand-ups, sprint planning meetings, sprint review and showcase meetings and consistently retrospect for continued improvement and optimisation.
  • You understand Agile / Scrum framework, and flexible enough to flex delivery framework to project needs.
  • You play a key role in the agency to help optimise our financial forecasting, delivery methodologies, engineering sprint planning, project planning & scheduling and resource allocation.
  • You prove adept day to day at managing your time between multiple competing priorities and demonstrate experience delivering hyper growth across assigned portfolios.
  • You bring value to our clients by passionately and professionally serving the best interests of our clients and agency by scoping, planning and managing the effective and efficient delivery of our integrated solutions;
  • campaigns, events, experiences, platforms, content, products and services.

  • You are an invaluable resource to the client Quartets (Delivery leads in particular) in helping to define and manage overall scopes of work, annual / project-based agency resources based on client budgets and project needs, and the integration with key partners throughout the process.
  • You are the trusted partner and point of contact for lower to mid-level clients, partnering with account leadership to deliver operational efficiencies, delivery excellence, project governance, resource optimization to increase speed-to-market and ROI for our clients and the agency.
  • You are efficient operators with strong commercial abilities and business and financial acumen.
  • You are the gatekeepers of project profitability (margin control) through effective planning and management of project resources.
  • You ensure every project meets set margin targets and additional investments are approved before project commencement or the critical points of change in project scope.

  • You are highly organized and accountable and can build relationships and collaborate with / draw on all Ogilvy’s mega businesses, expert groups and partnerships to deliver best-in-class integrated solutions with maximum impact and efficiency.
  • Responsibilities

  • Partner with Senior Program Director and Subject Matter Experts to to scope, plan and manage the individual with maximum efficiency and impact
  • Day-to-day project contact with immediate project team, client stakeholders and other agency partners to manage the logistical aspects of project delivery
  • Effective scoping based on mandatory customer / business outcomes and creative ambitions, assessed against client budgets and timelines
  • Effective scope management and communicating change requests, and managing scope-creep to avoid missed deadlines and cost overages
  • Ensure all agency briefs are complete and clear (context, mandatory information, deliverables, timelines, budgets etc.
  • before engaging managed resources

  • Enforce internal Quality Assurance (QA) processes and measure to avoid / minimise duplication of effort and protect agency reputation
  • Co-own (with Account Management / Business lead / Finance Partner) the project budgets to manage costs and deliverables as well as staffing resources
  • In partnership with Tech and UX capabilities, develop and maintain clear and complete Statement of Work (SoW), User Stories and Functional / Technical documentation (tech projects)
  • Effectively present and justify SoW, including timelines, budgets, resource plans and general delivery ecosystems (integrations and partnerships)
  • Maintain up-to-date resource and project information in Delivery Power Tools (SmartSheets / 10Kfeet) for effective, data-informed project and resource management and reporting
  • Identify potential project risks and developing contingency plans
  • Serve as a mentor / coach to more junior team members and supporting the development of future Program and Account Managers
  • Help facilitate and maintain a collaborative and inclusive work environment where diversity and talent, and flexibility in workflows become key strengths in driving highly creative, effective and efficient outcomes
  • Understand & respect every department’s role in delivering great work and building relationships
  • Qualifications

  • 6 - 7 years of related experience in tech program / project management / scrum master, with client facing industry experience managing technical projects such as customer journey revamp, websites / application design & build and system engineering & integration
  • It’s a plus if you have CRM & loyalty, data, and digital campaigns experience
  • A track record of providing program management across all phases of design and software development from initiation to deployment
  • Ability to handle multiple, high-priority projects in a demanding environment
  • A responsive and collaborative team-player mentality
  • Strong organisational skills with demonstrated attention to detail
  • Exceptional communication skills, enabling you to deeply understand customer needs and navigate to successful solutions.
  • A bias towards outcomes and customer success, with relentless focus and creativity to achieve our objectives
  • Experienced in both Agile and Waterfall project management methodologies, and able to flex and apply a hybrid approach that suits project / client needs
  • Experienced in Agile Scrum Framework running daily stand-up, sprint planning, creating and prioritising user stories
  • Experienced in collaborating with, Business Analysts, UX consultants, Solution architects, UI designers, Developers and managing third party technology partners
  • Experienced in scoping, planning and managing the full realization of large integrated projects, including web site or application development, content creation, asset development.
  • Experienced with at least 1 x enterprise CMS platforms (AEM or Sitecore)
  • Experienced in Martech platforms such as Responsys, Adobe Campaign, SAP will be a plus
  • Demonstrated great understanding of QA testing and familiarity with cross browser & platforms e.g. browser stack, VMs
  • Demonstrated capability to deliver projects within allocated timelines and budgets
  • Working knowledge of Agency operations, including Finance and Commercial processes and compliance frameworks
  • Demonstrable knowledge of client-side marketing operations
  • Experience forming strong relationships at all levels, internal and with clients / partners
  • Proven negotiation skills
  • Demonstrable risk assessment, mitigation and management experience (project level)
  • Curious, a lifelong learner, good listener, someone who reads people and those in a room well and adapts their style and response accordingly
  • Calm and confident under pressure
  • Well-organised, punctual and accountable with great presentation skills
  • Báo cáo công việc này
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