Tuyển Kiểm Soát Giao Dịch Thẻ (Card Fraud Detection Officer)
Lotte Finance Vietnam
Hà Nội
5 ngày trước

Mô tả công việc

  • Manage the use of card transaction monitoring systems, including :
  • Card schemes's fraud programs / tools.
  • Company's tools.
  • Research and propose news tools where necessary.
  • Check and resolve alerted transactions, take immediate loss prevention actions and transfer cases for further investigation :
  • Check and resolve alerts from all channels of fraud information (card schemes tools / programs; anti fraud task force, other channels...).
  • Verify transactions by analyzing transaction history, contacting customers / branch / sales agent / Issuers / acquirers / Card Schemes.
  • Take immediate loss prevention actions such as temporarily close cards, decline transactions...
  • Transfer cases to relevant persons in charge for further investigation.
  • Support customers to make transactions, block cards... according to company's policy and procedures.
  • Support other banks / financial institutions in verifying transaction, cardholder's information according to regulation.
  • Provide regularly or on demand proposals to add, edit rules for monitoring card transactions to match with current fraud trend, improve monitoring efficiency.
  • Other tasks assigned by Head of Department and Company.
  • Yêu cầu công việc

  • At least 1 years working in payment industry, experience in credit card fraud / dispute management is a plus.
  • University graduate or higher, specializing in Economics, Banking, Finance, Business Administration.
  • English : TOEIC 600 or equivalent.
  • Knowledge :
  • Good knowledge of risk management.
  • Average knowledge of Vietnam laws and regulations.
  • Average knowledge of social-economy situation in Vietnam and industry.
  • Skill :
  • Good interpersonal and communication skills.
  • Self-motivated with energy and drive to deliver effective outcomes.
  • Details oriented : pay attentions on details with a high level of accuracy.
  • Familiar with office applications, technology system.
  • Personal attribute :
  • Be prudent, precise, and detailed.
  • Demonstrate sound work ethics.
  • Phúc lợi công việc

  • Trao đổi trực tiếp khi phỏng vấn.
  • Báo cáo công việc này

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