Operational Key Account Manager will take full responsibility for the operational activities of the account across all offered services to establish + deliver targets based on agreed account plans.
He / She manages and maintain customer relationships and development; closely monitor all agreed standard metrics and pro-actively seek to improve processes from perspective of the customer and the organization with a focus on operational excellence.
To establish and monitor KPIs as mutuallyagreed with customer; identify problem root cause and corrective action; followthrough the execution until problem resolution.
To assist in Contract Management whenrequired and Credit Facility Review and Account Receivable Control whenrequired. To monitor operational and administrative processes such as ratesadministration, quote management, invoicing + claims handling as required.
To handle exceptions / specialcustomer requests / escalations + resolve with respective stations or clustersand properly escalate as necessary.
To create and provide variousreports as required e.g. volume, cost analysis, ROI. To support newbusiness / project implementation including but not limited to SOP(standardoperational procedure) creation, KPI(key performance indicator) definition,system solution design, Electronic Data Integration (EDI) etc.
To supervise internal data quality;identify problem root cause and corrective action; follow through the executionuntil problem resolution.
Toparticipate and organize regular performance review meetings(weekly / monthly / quarterly) with assigned customers to conduct continuousimprovement project or innovation solutions
Your Skills and Experiences
Bachelor Degree in Economics, Import / Export, Logistics, or related fields
At least 03 years of experience in FreightForwarding / Shipping lines / Air Logistics;
Excellent communication and influencing / negotiation skills
Build up relationship internal andexternal; highly organized with the ability to wear multiple hats in a fastmoving environment and drive performance and build differentiators.
Customer Management, stakeholdermanagement (relationship build-up / complaint handling / constructive challengeand support) and ability of managing multiple tasks under time pressure withpositive attitude