Operational Key Account Manager, Air Logistics
Kuehne+Nagel
Hanoi, Hà Nội, Vietnam
46 phút trước

Operational Key Account Manager will take full responsibility for the operational activities of the account across all offered services to establish + deliver targets based on agreed account plans.

He / She manages and maintain customer relationships and development; closely monitor all agreed standard metrics and pro-actively seek to improve processes from perspective of the customer and the organization with a focus on operational excellence.

Your Responsibilities

  • To establish and monitor KPIs as mutuallyagreed with customer; identify problem root cause and corrective action; followthrough the execution until problem resolution.
  • To assist in Contract Management whenrequired and Credit Facility Review and Account Receivable Control whenrequired. To monitor operational and administrative processes such as ratesadministration, quote management, invoicing + claims handling as required.
  • To handle exceptions / specialcustomer requests / escalations + resolve with respective stations or clustersand properly escalate as necessary.
  • To create and provide variousreports as required e.g. volume, cost analysis, ROI. To support newbusiness / project implementation including but not limited to SOP(standardoperational procedure) creation, KPI(key performance indicator) definition,system solution design, Electronic Data Integration (EDI) etc.
  • To supervise internal data quality;identify problem root cause and corrective action; follow through the executionuntil problem resolution.
  • Toparticipate and organize regular performance review meetings(weekly / monthly / quarterly) with assigned customers to conduct continuousimprovement project or innovation solutions
  • Your Skills and Experiences

  • Bachelor Degree in Economics, Import / Export, Logistics, or related fields
  • At least 03 years of experience in FreightForwarding / Shipping lines / Air Logistics;
  • Excellent communication and influencing / negotiation skills
  • Build up relationship internal andexternal; highly organized with the ability to wear multiple hats in a fastmoving environment and drive performance and build differentiators.
  • Customer Management, stakeholdermanagement (relationship build-up / complaint handling / constructive challengeand support) and ability of managing multiple tasks under time pressure withpositive attitude
  • Báo cáo công việc này
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