Officer, Fund and Fiduciary Services Ops
Standard Chartered Bank
Hanoi, Vietnam, Asia
6 ngày trước

The Role Responsibilities

  • To handle the day to day Fund Service Operations, ensuring clients' interest are fully protected and delivering value added services to clients in accordance established procedures, regulations and laws and also Group business need
  • Maintain a positive working relationship with the local stakeholder (e.g. regulators / VSD / BIDV) and other division within the Bank
  • Ensure accuracy and completeness of client investment records maintenance.
  • Ensure timely delivery of report to clients within the agreed deadline and periodic reports within the timeline stipulated in prevailing regulations.
  • Be cost effective; optimise utilisation of resources
  • Ensure timely response to trade, compliance related queries; provide quality services to clients
  • Keep update with changes in local regulations and market specification timely response to trade, compliance related queries;
  • provide quality services to clients

  • Keep update with changes in local regulations and market specification
  • Strategy

  • Awareness and understanding of the Group’s and local business strategy and model appropriate to the role.
  • Business

  • Actively support the sales and services culture of the Bank
  • To provide positive feedback to clients on areas for improvement with the aim of strengthening client relationship
  • Maintain good relationship with stakeholder specially VSD, SSC, HNX, HSX, BIDV, SBV, MOF, brokers and other stakeholders
  • Processes

  • Responsible for performing Fund and Fiduciary services’ activities as allocated by line manager
  • People and Talent

  • Complete e learning as assigned by Group. Ensure the completion of e-learning of all team members
  • Self motivate, train and develop to achieve high quality service to clients and avoid errors
  • Train and develop team members to achieve inter-sectional teamwork and total quality business unit and maintenance of quality service
  • Risk Management

  • Able to identify associate risks
  • Timely speak up to line manager on any risks found during BAU activities
  • Governance

  • Fully understand and comply with Group Securities Services policies and local regulatory requirements and embed it in BAU and appropriately discharge duties as per Group Policies and Local regulations
  • Ensure compliance to all established procedures, regulations, and Group Securities Services policy guide
  • Able to recognise implication of changes of regulations or market practices and take appropriate measures to keep the bank and clients informed and to protect their interest
  • Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethicss, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Key Stakeholders

  • ITO, TB, CLIENTS
  • Other Responsibilities

  • Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
  • Our Ideal Candidate

  • Minimum A level with at least 1 year working experience in fund administration industry or at least 1 year working experience in the banking industry.
  • Broad knowledge of banking operation and banking practice.
  • Thorough knowledge of fund administration process and industry accounting standards.
  • Ability to handle variety of fast changing situations in terms of work pressure and clients’ requirements.
  • Strong inter-personal and communication skills.
  • Strong analytical and procedural skills
  • Báo cáo công việc này
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