Cluster IT Manager & Business Partner
Schneider Electric
Ho Chi Minh City, VN
2 ngày trước

Job Description - Cluster IT Manager & Business Partner (007UUA)

Job Description

Cluster IT Manager & Business Partner-007UUA

The Cluster IT manager & Business Partner is part of EIT organization and assigned to particular global / horizontal function (such as FiSS, CCC, GSC) and / or countries in Cluster (Vietnam and Cambodia).

The assigned scope is defined as business

  • Own the portfolio of demand & projects
  • Initiate and manage demand process in Demand Portal (from Draft to DM1 approval)
  • Liaise with internal Digital teams (AS, OS, Finance) to progress demand in DP
  • Hand-over demand to project / delivery team after DM1 approval status is
  • achieved

  • Monitor & follow progress of project / change delivery
  • Ensure the projects have up-to-date information in Demand Portal
  • Act as the owner to initiate the certification process for application to ensure security compliance. Be the SPOC between certification team and application team.
  • Deliverables : Update progress of demand in DP at least once a week Followup / escalate if project / change is not as per expectations
  • Define & maintain the IT landscape & roadmap
  • Prepare & maintain the inventory of infrastructure & applications used by the business (global, regional, local)
  • Perform periodic infrastructure & application review (collaborate with OS & AS as required)
  • Identify risks / areas of improvement & initiate EIT demand or support process
  • Deliverables : o Update to date inventory list of infrastructure & applications
  • Establish an appropriate & effective governance model
  • Identify key business teams / stakeholders & seek for a nominee to formal & regular interactions
  • Setup interaction mechanism & reviews with the nominee
  • Proactively approach business team as trusted partner to CP &senior stakeholders within the country / Cluster to discuss and understand the strategy of the business and propose / provide support from digital team
  • Deliverables : QBR with CP and senior stakeholders Minutes of meetings / follow-up tracker
  • Define & maintain the IT budget
  • Perform annual budgeting exercise (in collaboration with EIT Finance)
  • Maintain IT budget consistency based on actual, ongoing changes & business evolution
  • Maintain the IT contract
  • Deliverables : Annual IT budget baseline Updates to baseline IT budget / contract
  • Ensure performance of standard EIT operations (service & support)
  • Follow up with EIT teams to ensure healthy status of support performance metrics (Aging backlog, SLA compliance, quality of service, user experience)
  • Use complaint management effectively
  • SPOC for business escalations
  • Review & recommend updates / additions to EIT Service Catalog relevant to business needs
  • Be the point of contact for regional and internal audit, make sure all audit points are compliance and feedback on time
  • Communicate to align perception with reality (Business perception of EIT)
  • Stay up to date with ongoing & new EIT initiatives & programs
  • Share / communicate with business in various forums & interactions
  • Cooperate with regional security team to improve the security knowledge by organizing event / communication / training
  • Use facts & data to influence perception
  • Participate & contribute in business transformation / growth
  • Support & guide business from IT perspective in transformations & growth initiatives
  • Work as interconnected roles in the project to realize global-regional digital roadmap
  • People management
  • Lead high performance team within country / cluster
  • Build an agile team with succession planning
  • Build the development planning for each team member. Coaching & mentoring members to archive the defined objectives
  • Keep the customer-first mindset as the core value in support team
  • IT Infrastructure
  • Solid experience on the IT infrastructure (LAN / WAN / Servers / Firewall / ) to hand-on or give proper instructions to local team;
  • to follow up with local telco / vendor and regional OS / Connectivity team

  • SPOC for all IT infrastructure within country / cluster
  • Able to propose the new network design / requirement to GNOC team to discuss and archive the target
  • Qualifications

  • Bachelor's degree in Business, Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
  • 2-5 years of experience working in IT operations
  • Experience in engagement with Business Leaders and understands business process and priorities
  • Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies
  • Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems
  • Strong critical thinking and decision-making skills
  • Excellent project management skills and strong ability to prioritize
  • Firm grasp on IT infrastructure and operations best practices
  • Ongoing

    Báo cáo công việc này
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Nộp đơn
    Email của tôi
    Bằng cách nhấp vào "Tiếp tục", tôi đồng ý với neuvoo để xử lý dữ liệu của tôi và gửi cho tôi thông báo qua email, như được nêu chi tiết trong Chính sách bảo mật của neuvoo. Tôi có thể rút lại sự đồng ý của tôi hoặc hủy đăng ký bất cứ lúc nào.
    Tiếp tục
    Mẫu đăng ký