Cluster IT Manager & Business Partner
Schneider Electric
Ho Chi Minh City, VN
2 ngày trước

Job Description - Cluster IT Manager & Business Partner (007UUA)

Job Description

Cluster IT Manager & Business Partner-007UUA

The Cluster IT manager & Business Partner is part of EIT organization and assigned to particular global / horizontal function (such as FiSS, CCC, GSC) and / or countries in Cluster (Vietnam and Cambodia).

The assigned scope is defined as business

  • Own the portfolio of demand & projects
  • Initiate and manage demand process in Demand Portal (from Draft to DM1 approval)
  • Liaise with internal Digital teams (AS, OS, Finance) to progress demand in DP
  • Hand-over demand to project / delivery team after DM1 approval status is
  • achieved

  • Monitor & follow progress of project / change delivery
  • Ensure the projects have up-to-date information in Demand Portal
  • Act as the owner to initiate the certification process for application to ensure security compliance. Be the SPOC between certification team and application team.
  • Deliverables : Update progress of demand in DP at least once a week Followup / escalate if project / change is not as per expectations
  • Define & maintain the IT landscape & roadmap
  • Prepare & maintain the inventory of infrastructure & applications used by the business (global, regional, local)
  • Perform periodic infrastructure & application review (collaborate with OS & AS as required)
  • Identify risks / areas of improvement & initiate EIT demand or support process
  • Deliverables : o Update to date inventory list of infrastructure & applications
  • Establish an appropriate & effective governance model
  • Identify key business teams / stakeholders & seek for a nominee to formal & regular interactions
  • Setup interaction mechanism & reviews with the nominee
  • Proactively approach business team as trusted partner to CP &senior stakeholders within the country / Cluster to discuss and understand the strategy of the business and propose / provide support from digital team
  • Deliverables : QBR with CP and senior stakeholders Minutes of meetings / follow-up tracker
  • Define & maintain the IT budget
  • Perform annual budgeting exercise (in collaboration with EIT Finance)
  • Maintain IT budget consistency based on actual, ongoing changes & business evolution
  • Maintain the IT contract
  • Deliverables : Annual IT budget baseline Updates to baseline IT budget / contract
  • Ensure performance of standard EIT operations (service & support)
  • Follow up with EIT teams to ensure healthy status of support performance metrics (Aging backlog, SLA compliance, quality of service, user experience)
  • Use complaint management effectively
  • SPOC for business escalations
  • Review & recommend updates / additions to EIT Service Catalog relevant to business needs
  • Be the point of contact for regional and internal audit, make sure all audit points are compliance and feedback on time
  • Communicate to align perception with reality (Business perception of EIT)
  • Stay up to date with ongoing & new EIT initiatives & programs
  • Share / communicate with business in various forums & interactions
  • Cooperate with regional security team to improve the security knowledge by organizing event / communication / training
  • Use facts & data to influence perception
  • Participate & contribute in business transformation / growth
  • Support & guide business from IT perspective in transformations & growth initiatives
  • Work as interconnected roles in the project to realize global-regional digital roadmap
  • People management
  • Lead high performance team within country / cluster
  • Build an agile team with succession planning
  • Build the development planning for each team member. Coaching & mentoring members to archive the defined objectives
  • Keep the customer-first mindset as the core value in support team
  • IT Infrastructure
  • Solid experience on the IT infrastructure (LAN / WAN / Servers / Firewall / ) to hand-on or give proper instructions to local team;
  • to follow up with local telco / vendor and regional OS / Connectivity team

  • SPOC for all IT infrastructure within country / cluster
  • Able to propose the new network design / requirement to GNOC team to discuss and archive the target
  • Qualifications

  • Bachelor's degree in Business, Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
  • 2-5 years of experience working in IT operations
  • Experience in engagement with Business Leaders and understands business process and priorities
  • Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies
  • Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems
  • Strong critical thinking and decision-making skills
  • Excellent project management skills and strong ability to prioritize
  • Firm grasp on IT infrastructure and operations best practices
  • Ongoing

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