Purpose of job
Responsible for the performance of a department or a team through task guidance, direction setting and motivation of the workforce.
Drive and lead the local service team and overall service business.
Accountable and responsible for service sales growth and executing / implementing the regional service sales strategies locally.
Responsible for building, developing, managing and leading the service team to add value to the Grundfos product portfolio through the delivery of the Grundfos Service Offerings.
Be the bridge from regional service team to deploy service strategies locally
Coach and develop succession planning program to build and upskill all service employees.
Demonstrate a high level of customer focus and to be accountable for the level of professionalism in the execution of the customers service experience.
Maintain a focus of continual improvement and must be able to support the Pump Sales group by fixing the basics of the service deliverable while maintaining a focus on commercializing service within the local market.
Champion a collaborative relationship between the Pump sales team and shared services within the region
Plan, prioritize and implement activities to fulfil service agreements and other service value adds.
Ensure a high utilisation rate of the service personnel and customer’s satisfaction.
Drive spare part and service sales with monthly sales plans, pipeline management, consistent update in Customer Relationship Management (CRM) system, etc.
Ensure Service Excellence using SAP CS for the service team.
Be accountable for driving a focus on safety within the workplace
Ensure that service staff are carrying out their tasks according to plan.
To appoint and manage Authorized / Service Partner (Export and Local) Service solutions.
To meet monthly service sales targets. Constantly provide new ideas and methods to improve service figure / level, workflow and working methods for approval.
Responsible for the P&L : Report financial forecast promptly, follow up on debtors.
Take the lead to resolve technical issues and ensure report and update to the Failure Analysis System (FAS) and Customer Complaint System (CCS).
To prepare annual revenue and cost budget for the Service Department.
Any other duties given by the superior.
Leadership - how to achieve results
Work focus : Deliver results through managers / employees and enable team productivity and individual productivity. Build effective and successful team(s).
Create collaboration across relevant functional areas.
Time application : Annual planning for team and performance management.
Work value : Value managerial work and develop continuously managerial skills.
Critical knowledge and experience
Degree or Diploma in Electrical / Mechanical Engineering or equivalent
Possess 5-7 years of relevant commercial experience in the servicing industry or sales industry.
Experience leading and / or creating processes preferably within the service environment
Experience executing on strategies and strategic initiatives within a complex business environment
Strong knowledge of best practices and relevant systems within the service environment
Proficient in MS office and relevant programs.
Preferably possess own vehicle with valid Class 3 driving licence.
Master’s Degree or equivalent
S English Proficiency