Service Manager
Hồ Chí Minh Hồ Chí Minh Vietnam
4 ngày trước

Purpose of job

Responsible for the performance of a department or a team through task guidance, direction setting and motivation of the workforce.

Key activities

  • Drive and lead the local service team and overall service business.
  • Accountable and responsible for service sales growth and executing / implementing the regional service sales strategies locally.
  • Responsible for building, developing, managing and leading the service team to add value to the Grundfos product portfolio through the delivery of the Grundfos Service Offerings.
  • Be the bridge from regional service team to deploy service strategies locally
  • Coach and develop succession planning program to build and upskill all service employees.
  • Demonstrate a high level of customer focus and to be accountable for the level of professionalism in the execution of the customers service experience.
  • Maintain a focus of continual improvement and must be able to support the Pump Sales group by fixing the basics of the service deliverable while maintaining a focus on commercializing service within the local market.
  • Champion a collaborative relationship between the Pump sales team and shared services within the region
  • Plan, prioritize and implement activities to fulfil service agreements and other service value adds.
  • Ensure a high utilisation rate of the service personnel and customer’s satisfaction.
  • Drive spare part and service sales with monthly sales plans, pipeline management, consistent update in Customer Relationship Management (CRM) system, etc.
  • Ensure Service Excellence using SAP CS for the service team.
  • Be accountable for driving a focus on safety within the workplace
  • Ensure that service staff are carrying out their tasks according to plan.
  • To appoint and manage Authorized / Service Partner (Export and Local) Service solutions.
  • To meet monthly service sales targets. Constantly provide new ideas and methods to improve service figure / level, workflow and working methods for approval.
  • Responsible for the P&L : Report financial forecast promptly, follow up on debtors.
  • Take the lead to resolve technical issues and ensure report and update to the Failure Analysis System (FAS) and Customer Complaint System (CCS).
  • To prepare annual revenue and cost budget for the Service Department.
  • Any other duties given by the superior.
  • Leadership - how to achieve results

    Work focus : Deliver results through managers / employees and enable team productivity and individual productivity. Build effective and successful team(s).

    Create collaboration across relevant functional areas.

    Time application : Annual planning for team and performance management.

    Work value : Value managerial work and develop continuously managerial skills.

    Critical knowledge and experience

  • Degree or Diploma in Electrical / Mechanical Engineering or equivalent
  • Possess 5-7 years of relevant commercial experience in the servicing industry or sales industry.
  • Experience leading and / or creating processes preferably within the service environment
  • Experience executing on strategies and strategic initiatives within a complex business environment
  • Strong knowledge of best practices and relevant systems within the service environment
  • Proficient in MS office and relevant programs.
  • Preferably possess own vehicle with valid Class 3 driving licence.
  • Preferred education

    Master’s Degree or equivalent

    S English Proficiency

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