About the Employer
A leading ICT Services Integrator in ASEAN specialising in implementing, supporting and providing consultancy for Enterprise Resource Planning (ERP) & Product Lifecycle Management (PLM) solutions;
managing and supporting IT infrastructures; Cloud-enabling IT platforms, including the Cyber Security elements in fully compliant and secured data centres (DC).
Owns a proven track record of serving more than 1,000 clients in the region across various business verticals; from small to global enterprises as well as public sector and industries such as manufacturing, financial, construction, education and healthcare.
The Company currently operates in 15 locations across 5 countries (Malaysia, Singapore, Indonesia, Thailand, Vietnam) and will be expanding its operations to Myanmar, Cambodia and Laos.
1. Post-sales support
Perform installation, setup, and configuration of hardware such as x86-based servers, SAN and NAS storage systems, SAN switches (Fiber Channel and iSCSI), tape drives and tape libraries, Firewall, LAN switches (Layer 2 and Layer 3), desktop computer and notebooks;
Perform installation, setup, and configuration of VMware, Hyper-V;
Perform installation, setup, and configuration of server and desktop operating systems, such as Microsoft Windows Server 2016 and newer, Microsoft Windows 10 and newer, standard applications on desktops such as Microsoft Office, email clients, antivirus clients, etc;
Upgrade hardware components such as hard disks, memory, I / O adapters in servers and storage systems;
Upgrade Operating Systems and install patches;
Perform installation, setup, and configuration of data backup / restore solutions such as Symantec Backup Exec / NetBackup, and able to provide advice to customers on backup policies;
To find out and understand the detail requirements of configuration settings from customers before installation and configuration starts;
To coordinate and manage the progress of the installation and implementation of projects;
Produce full documentation of systems setup and configuration upon completion of job / project;
Provide on-site and remote support to customers to solve technical problems on products and solutions we sold to customers;
Provide daily, weekly, and monthly status report and updates to customer and manager / superior on job and project;
Always seek opportunities to pick up skills in products outside of main focus;
Works as a team with other solution teams to ensure customer focus;
Works as a team with other solution teams to ensure integrity of the entire technical team;
Assist other team members in projects and technical issues that require skills and knowledge that acquired from previous jobs and experience, such as networking, network security, etc;
Meet KPI’s set for technical support;
Any other duties or assignment as and when assigned by the management from time to time;
2. Research & Development
Learns new technical knowledge via testing and research;
Be initiative to learn new technical knowledge on both focus and non-focus solutions / products;
Properly documents all results of tests and researches in knowledge base;
Meet KPI’s set for research and development;
Any other duties as and when required by the management from time to time;
Obtains technical certification on identified focus products / solutions within the probation period on major focus products such as VMware, Microsoft, Symantec, and Trend Micro;
Any other duties as and when required by the management from time to time.
Yêu Cầu Công Việc
Minimum degree in IT related studies;
At least 5 years’ experience in IT technical experience on servers, storage, network / cabling, or systems management and virtualization area;
Good communications skills with English in verbal and writing;
Able to provide 24x7 support in case of emergency.
Thông tin khác
Bằng cấp : Đại học
Độ tuổi : Không giới hạn tuổi
Hình thức : Nhân viên chính thức
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