Key Account Management (Chinese Language)
Ninja Van
Ho Chi Minh City, Vietnam
6 ngày trước

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia.

Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts.

Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers.

But we are just getting started! We have much room for improvement and many ideas that will further shape the industry. Cross Border e-commerce in SEA is poised for astronomical growth in the next few years, buoyed by a burgeoning middle class with a voracious appetite for online shopping, in a region where economies are traditionally more known for producing intermediate stage goods for export rather than consumer end products for domestic consumption.

We are looking for someone who is up to the challenge of being part of the operational organization that serves as the logistical backbone of this exciting and dynamic story of the continuing evolution of e-commerce.

We like people who are brimming with ideas and who take initiative rather than wait to be told what to do. We prize team-first mentality, personal responsibility, and tenacity to solve hard problems and meet deadlines.

As part of a small and dynamic team, you will have a very direct impact on the success of the company.The ideal candidate will be able to showcase demonstrated competence in this area with structured thinking, initiative driven and with leadership qualities. Role & Responsibilities :

1. Coordination :

  • Independently communicate and coordinate operation activities with third-party vendors, shippers and internal operations departments
  • Prepare and communicate accurate shipping manifests on a daily basis using data from multiple sources
  • Assist clients with creating and uploading orders and other administrative duties
  • Maintain open communication with all stakeholders, internal and external, throughout the shipping and delivery cycle
  • Responsible for troubleshooting all cross border related operational issues, be the in-country cross border subject matter expert (SME)
  • Responsible for the XB VN Fulfilment team process and performance
  • Monitor lead time and service quality of the entire LM parcel life-cycle and preparing SLA reports for management & shippers
  • Compile data for monthly P&L review
  • Perform any other administrative duties related to cross border shipping
  • 2. Monitoring and Reporting

  • Monitor lead time and service quality of the entire LM parcel life-cycle and preparing SLA reports for management & shippers
  • Compile data for monthly P&L review
  • Perform any other administrative duties related to cross border shipping
  • Requirements :

  • High conscientiousness, client-eccentricity, and adaptability.
  • Fluent in written, spoken English and Chinese (Mandarin). Additional SEA languages advantageous.
  • Strong Excel / data management skills
  • Working address : Ninja Van Vietnam Office, Phu Nhuan district, Ho Chi Minh city. *Working 6 days / week , 10 : 00 to 18 : 00 *Negotiable Salary Submit a job application By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the Notice ) and consent to the collection, use and / or disclosure of your personal data by Ninja Logistics Pte Ltd (the Company ) for the purposes set out in the Notice.
  • In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.

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