Customer Experience Officer (CS Officer)
Công Ty TNHH Coats Phong Phú
Ha Noi, Viet Nam
5 ngày trước
source : Freec
  • Handle sales orders as per company policies, procedures and sales contracts with customers :
  • Receive and input orders into system (non- eComm orders)
  • Contact the customer and confirm orders (non-eComm orders)
  • Follow-up and control the open bulk orders
  • Promote pull forward offers to customers when advised on any promotions by the Commercial Directors.
  • Handle customer requests related to orders
  • Follow up urgent order requests
  • Handle enquiry of order status including late orders
  • Handle goods replacement as necessary
  • Deal with sample / DTM requirements of customers :
  • Receive and input sample orders into WBA or SAP (non-WBA sample orders by customers)
  • Contact the customer and confirm orders
  • Follow-up and control the open sample orders
  • Handle customer complaints including quality complaints and non-quality complaints
  • Receive complaint information, get the sample and input information into SAP
  • Work with relevant Dept. to investigate the complaint and find the solution
  • Handle exchange goods / compensation if any and communicate the findings and solution to the customer.
  • Work with relevant departments to stop issues from recurring.
  • Training eComm / WBA for new customers / new users
  • Handle customer requests related to technical
  • Thread selection advisory.
  • Technical guidance (Coats online tools)
  • Maintain good communication with related functions to achieve good support for Customer Experience Officer (CXO) activities.
  • Báo cáo công việc này
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