Solution Architect: Dynamics 365 Customer Engagement (CRM)
Hitachi Solutions
Ho Chi Minh City, Ho Chi Minh City, Vietnam
3 ngày trước

Job Description

As D365 CE Solution Architect, you will be in charge of :

  • Maintaining functional and technical knowledge of Microsoft Dynamics 365 Customer Engagement Applications.
  • Supporting D365 CRM applications through maintenance, form / dashboard & workflow customizations, end-user guidance, and level 2 / 3 production support requests
  • Collaborating with Product Management and Business Process Owners to analyse and design business requirements
  • Translating business requirements into detailed User Stories and corresponding Acceptance Criteria
  • Serving as a liaison between business and technology to translate business solutions, designs, and processes into development work for Agile Release Train Scrum Teams
  • Proactively documenting solutions, processes, designs and lessons learned
  • Incorporating learnings into future solution design considerations
  • Working closely within the technology team to shape the technical landscape of the assigned application processes and technology
  • Regression testing and retesting identified defects as needed
  • Developing, executing, and verifying test plans and scripts for functional testing based on User Story Acceptance Criteria
  • Identifying and managing risks with timely reporting and escalation of such risks and issues
  • Performing SQL database knowledge and query writing
  • EMPLOYMENT TYPE : Full time, permanent position

    WORK SCHEDULE : 9 : 00 AM to 6 : 00 PM

    WORK LOCATION : Full-time work from home (until further notice)


  • Experience minimum of 7 years with Dynamics 365 or CRM
  • Deep functional knowledge of Microsoft Dynamics 365 CE solutions & integrations
  • Industry expertise of strategic sectors
  • Outstanding documentation and communication skills
  • Experience of developing creative and client-pleasing solutions to complex business problems
  • Exceptional ability and experience in preparation of proposals, responses and contracts
  • Demonstrable Programme level Solution Architect experience
  • Excellent working knowledge of Solution and Integration Design
  • Relevant Microsoft certifications
  • Ability to multitask and prioritise
  • Excellent interpersonal and communications skills
  • Data integration skills
  • Attention to detail
  • This position will be hired by a third-party contracting company and assigned to Vietnam
  • Additional Information


    We work together in a dynamic and rewarding work environment. We have an experienced leadership team, excellent technology and product expertise, and strong relationships with a broad base of customers and partners.

    We offer competitive compensation and benefits package, regular performance review, performance bonuses, and regular trainings.

    What is it like working here?

  • We pride ourselves on being industry leaders and providing an enjoyable work environment where our people can grow personally and professionally.
  • Hitachi is the place people can develop skills they’re excited about. The following are our commitments to employees.

  • We recognize our profitability and project success comes from our team great people doing great things. As such, we pursue profitable growth and expanded opportunities for our team.
  • We offer challenging and diverse work across multiple industries and reward creativity and entrepreneurial innovation.
  • We respect, encourage, and support each individual needs to continually learn and grow personally and professionally. We are committed to fostering our people.
  • We believe that investing in our community is just as important as investing in our organization. To that extent, we fundraise, volunteer, and allocate funds to support local charities.
  • We listen. Every employee has something important to say that can contribute to enriching our environment.
  • We compensate fairly. And while employees might come for the paycheck, they stay for the people. Our people are the reason we are exceptional.
  • This is something we never forget.

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