Director - Operations Transformation - Banking - VN
Deloitte AU
Ho Chi Minh City, Ho Chi Minh City, VN
4 ngày trước

Deloitte brings together professionals with diverse experience to provide customized solutions for clients across all segments of the banking and capital markets industries.

We serve our clients locally, while drawing upon the firm’s considerable global resources and industry expertise.

You will work alongside our clients to help them make decisions and implement solutions based on "Heart of the Business" issues and problem statements from architecting the strategic transformation agenda through to driving business value through execution and implementation.

You will work across all key segments within banking (retail, SME, wholesale, and wealth) and drive the latest and best-in-class transformation narrative for our banking sector clients across SEA.

Typical engagements which you could be involved in include :

  • Launch of a new Digital challenger bank or digital transformation of an incumbent bank
  • Open banking and market infrastructure initiatives
  • Front office / sales and service transformation
  • ESG and sustainable finance transformation
  • You will exercise strong analytical and critical thinking skills, solve complex problems, communicate your findings, conduct impact assessment, and change management.

    Finally, you will work independently and collaboratively in a team.

    You’ll support our clients in their transformation journey by :

  • Identifying business requirements / overall strategy and vision, and any opportunities for efficiencies in existing process / service design.
  • Understanding how to use technology, human-centered design thinking and innovative approaches to solve our client’s business needs.
  • Participating in team problem solving efforts and offer ideas to solve client issues.
  • Conducting relevant research, data analysis, and create reports.
  • Maintaining responsibility for completion and accuracy of work products.
  • Assessing restructuring operating models, organizational structures, and business processes to streamline core operations’ service delivery.
  • Assisting in proposal development, as requested.
  • Actively expanding consulting skills and professional development through training courses, mentoring, and daily interaction with clients.
  • Your role as a leader

    At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves every day to identify issues that are most important to our clients, our people, and the communities, and to make an impact that matters.

    In addition to living our purpose, Directors across our Firm are expected to :

  • Lead and act as an exemplary role model for leaders at all levels, whilst continuously promoting a sense of loyalty and energizes others to act.
  • Build and sustain a high-performance culture by cultivating and amplifying individual and team strengths.
  • Develop and sustain long-term, trust-based relationships with stakeholders, clients, and team.
  • Manage the sustainable development of a strong pipeline of talent for current and future success, by driving a talent experience that differentiates Deloitte.
  • Lead behavioral and cultural change through a supportive, collaborative, and highly inclusive environment where team members feel supported, respected, and engaged.
  • Enough about us, let's talk about you

    If you are someone with :

  • Tertiary qualification in a business, finance, or technology discipline.
  • Currently enrolled in an MBA program or have obtained the qualification with a well ranked institution.
  • Minimum 12-15 years of working experience in the Consulting Industry and / or Financial Services Industry Bank (Retail / Wholesale / Wealth management).
  • Has achieved success in growing a consulting practice in both team and revenue.
  • Experience leading strategy, operating model definition and implementation with these areas : Digital transformation of an incumbent bank Design and execution of new digital banking propositions across Retail, SME, and Wealth Front office transformation in banking i.
  • e. sales and service transformation including customer journeys, service blueprints and process redesign Target Operating Model-led transformation to enable key drivers of change in banking (customer centricity, digitalization, growth, efficiency, regulatory change, sustainability)

  • Experience with Agile / Scrum methodologies, or Professional Scrum Master / Product Owner certifications will be well regarded.
  • Human-centered design thinking, logical structuring, and analytical problem-solving skills
  • Tech fluency and knowledge to provide advice to business, experience and understanding of Cloud solutions and platform implementation (e.
  • g. CRM, core banking, payments, contact center).

  • Proficient in excel and PowerPoint usage to present recommendations to client.
  • Exceptional interpersonal, team building, and communication skills showcasing executive presence with demonstrated ability to manage senior client stakeholders i.e. CXOs.
  • Ability to build consensus and foster change in ambiguous settings.
  • Commitment to professional excellence, as well as personal and professional growth.
  • An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.
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