Ubisoft is committed to enriching players lives with original & memorable entertainment experiences. We build worlds that are a playground for the imagination, offering moments of surprise, fun and adventure as well as opportunities for learning and self-discovery.
At Ubisoft, youll grow and collaborate with highly talented teams from around the world.
Located in Da Nang, Vietnam, a hotbed for tech and culture also known as one of the best cities to live in Asia, the newest studio focuses on developing a diverse catalogue of fun-packed casual genre from instant games to Creation HD PC & next Gen Console games - first to be built and shipped from Ubisoft Vietnam.
By bringing the best creative and engineering talents from Vietnam, SEA and the World together, and allowing them to thrive in a dynamic and modern international work and living environment, Ubisoft Da Nang is the place to be to begin your journey in game development or take the big next step in your career.
The Local IT Senior technician will be based in DaNang office and will be the main actor for any IT topics of the game development studio.
The Local IT Senior technician is responsible for the high quality and efficiency of the day-to-day operations supporting the Ubisoft Employees and acts as an expert resource in areas of expertise.
He is also responsible of working closely with Ubisoft global IT Team to support the development of the infrastructure and assist the technical requirements of our games.
The Local IT Senior Technician will perform the following main and routine tasks :
Offer on-site support and remote support to end users on hardware and softwares
Ensure Security team best practices application for workstation
Build and install the new employees work environment
Ensure proper meeting room configuration
Interact with external vendors regarding repair of hardware
Deliver one-on-one or group classroom technical training to employees
Gather employee satisfaction through ticket survey
Be proactive, identify and communicate potential improvement to its manager
Ensure follow-up on issues and requests
Manage inventory & Asset Management
Manage the local infrastructure (server room) of these sites in collaboration with other IT Teams.
In addition, he / she should also perform all the tasks related to the purchase, office & budgeting :
Prepare the budget and plan the needs from directors, follow the purchasing requests to ensure all IT needs are fulfilled on time for production needs.
Be customer liaison between IT / technical vendors and purchasing team
Ensure the office security with the Security team and Building management
Work with IT Vendors and Partners to implement solutions and improve processes
Plan, track and manage the setup in case of events (documentation, resources, timelines, shipping, responsibilities, etc.)
Plan, track and manage the setup for the Work From Home policy (documentation, resources, timelines, shipping, responsibilities, etc.)
Setup & Install IT Equipments in the office including Game, video, audio
Setup & Install Capture Equipment (Game, Video, Audio)
Work with Production Studios to propose solutions to production teams based on their needs
Great sense of customer service
Good dexterity and ability to perform manual labor
Good listening and communication skills
Good organizational skills
Ability to make decisions quickly
Ability to work autonomously
Ability to work effectively in a fast-paced changing environment
Great team spirit
Fluent English skills (spoken and written)
Expertise in PC and laptop support and latest hardware news
Excellent knowledge of Microsoft operating systems
Good knowledge on Gaming and It industry
Good knowledge of printing materials
Good knowledge of networking, cabling
Knowledge of multimedia equipment is an asset
Mac OS X knowledge is an asset
6+ years of experience in technical support to end users in an international companies, experience in management is preferred.
An international, professional, collaborative, modern and creative environment
Attractive remuneration package
Creative & endless fun projects
Unlimited access to Ubisoft games on Uplay
Flexible working time
Premium healthcare insurance for you and your family
UBIVERSARY for your working milestones
Team building, Lunar New year Celebration, Projects celebration
Beers and treats every Friday (yay!)
Free in-house entertainment facilities (ping pong, PS4), coffee, tea and snack (cookies, candies)