Mô tả công việc
CRM- Plan and deliver CRM strategies across the company encouraging customer retention and customer loyalty.- Decide on the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle.
Loyalty & Reward program- Take lead in designing and implementing the Extrcare - PMC customer loyalty and rewards program, with focus on delivering value to customer and increasing fan engagement-
Work through all executional details to ensure a timely and successful program launch.- Collaborate with a cross-functional team to manage loyalty assets and maintain and grow the program.
Examine customer data (program engagement, rewards redemptions, general fan behavior) and develop user experience analytics and business performance metrics associated with the program.
Prepare and launch program upgrades, both creative and rewards-driven.Develop and execute long-term strategic growth plans for the program.
Yêu cầu công việc
Data driven, excellent in analytics and mining dadaExecellent in using of any of CRM systems such as Mailchimp, SMS...- Basic knowledege of HTML and Designing-
Excellent in Vietnamese writing and communication skills- Good command of spoken and written EnglishSuperior interpersonal and analytical skills.
Strong Computing Skills : Word, Excel, PowerPoint, Outlook
Bảo hiểm theo quy định, Du Lịch, Thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương