Partners Collection Officer
Công ty TNHH BHNT Prudential Việt Nam
Hồ Chí Minh, Việt Nam
2 ngày trước

1. Accountability

  • To check, process and monitor premium collection transactions via Partners to ensure timeliness and accuracy as Premium Collection Manual and Guideline
  • To effectively handle daily and ad-hoc tasks for achieving KPIs and target
  • To provide assistance and support when needed for team smooth and effective performance
  • 2. Key responsibilities

  • To process daily Initial premium collection and Renewal premium collection transactions via Partners (bank, post, ) following pre-
  • set workflow, turnaround time, accuracy and productivity

  • To co-ordinate with relevant Departments such as Customer Services, Partnership Distribution, Accounting, New Business and Call Center for quickly applying premium for supporting new sale or handling customer requests.
  • To solve customer complaints quickly and effectively
  • To ready back-up, support colleagues and actively contribute to staff engagement activities
  • Others : to be assigned by the Line manager or Company’s management (if any)
  • 1. Qualification :

  • Mandatory : University graduate
  • Advantage : University graduate in Finance, Insurance or Banking
  • 2. Experiences :

  • Mandatory : At least 1 year of working experience
  • Advantage : Experience in the life insurance industry
  • 3. Knowledge and skill set :

  • Mandatory : Customer Services, PC basic skills, English basic
  • Advantage : Procedures / processes, English Advance
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