Kỹ Sư Hỗ Trợ Phần Mềm (IT Support/network Engineer/system Engineer)

Tek Experts

Hà Nội, VN

6 ngày trước

source : Glints

MÔ TẢ CÔNG VIỆC

What you’ll be doing :

Provide excellent customer service to clients who are experiencing technical support problems.

Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels

Present a positive, effective and flexible contribution to achieving team targets and objectives

Meet all personal targets

Collaborate with other team members to provide high-quality support

Ensure constant self-development using day to day work, web-based training, and any other available tools

Attend feedback sessions with Quality Team

Be part of the Queue

Monitoring when requested and ensure accomplishment of any additional task requested by the Customer Support Manager

YÊU CẦU CÔNG VIỆC

If you have a positive can-do attitude and enjoy working to targets and problem solving, this could be your big break. You’ll need :

1 year as a minimum of experience in technical or customer support

Proven knowledge in ONE or more of the following areas : Networking / Virtualization / Windows or Linux OS Management /

Exposure to some types of database and programming languages

Strong researching, problem-solving and troubleshooting skills

Adaptability to work independently and part of a team bringing in experts when needed

Passion for technology and learning

Interest in virtual machines / windows server admin

Ability to communicate and interact effectively, in a professional manner with technical & non-technical staff (both verbal & written)

Ability to quickly adapt to technology and / or application changes and business delivery priorities

ĐỊA ĐIỂM LÀM VIỆC

Lotte Center, 54 Liễu Giai, Cống Vị, Ba Đình, Hà Nội, Việt Nam

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