Kỹ Sư Hỗ Trợ Phần Mềm (IT Support/network Engineer/system Engineer)
Tek Experts
Hà Nội, VN
6 ngày trước
source : Glints


What you’ll be doing :

  • Provide excellent customer service to clients who are experiencing technical support problems.
  • Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels
  • Present a positive, effective and flexible contribution to achieving team targets and objectives
  • Meet all personal targets
  • Collaborate with other team members to provide high-quality support
  • Ensure constant self-development using day to day work, web-based training, and any other available tools
  • Attend feedback sessions with Quality Team
  • Be part of the Queue
  • Monitoring when requested and ensure accomplishment of any additional task requested by the Customer Support Manager

    If you have a positive can-do attitude and enjoy working to targets and problem solving, this could be your big break. You’ll need :

  • 1 year as a minimum of experience in technical or customer support
  • Proven knowledge in ONE or more of the following areas : Networking / Virtualization / Windows or Linux OS Management /
  • Exposure to some types of database and programming languages
  • Strong researching, problem-solving and troubleshooting skills
  • Adaptability to work independently and part of a team bringing in experts when needed
  • Passion for technology and learning
  • Interest in virtual machines / windows server admin
  • Ability to communicate and interact effectively, in a professional manner with technical & non-technical staff (both verbal & written)
  • Ability to quickly adapt to technology and / or application changes and business delivery priorities

    Lotte Center, 54 Liễu Giai, Cống Vị, Ba Đình, Hà Nội, Việt Nam

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