Customer Service Supervisor (Outbound, Inbound, Chat)
RELIA VIETNAM
Hồ Chí Minh, VN
7 giờ trước
source : ICONIC

Job workplaces :

  • Hồ Chí Minh - Việt Nam
  • Job level : Job language :

    Job language :
  • English
  • Job industry :

  • Quản lý & Chăm sóc khách hàng
  • Job description :

  • Monitoring and evaluating employees' work.
  • Manage / monitor / support agent in daily operation to ensure daily / weekly / monthly KPI.
  • Support knowledge and support information about technical, electronics for agents.
  • Develop plans for training and re-training for employees.
  • Support to resolve complaints with customers according to job requirements
  • Experience in quality support and training, operational management in the field of customer care (priority for Technical).
  • Good at planning and organizing, communication, presentation, negotiation, interpersonal and problem solving.
  • Provide Activity Report as Team performance report daily, weekly and monthly bases.
  • Check attendance, calculate incentives for agents.
  • Other tasks assigned by OPD.
  • Working place : Tan Binh district, HCM
  • Job requirements :

  • At least 01 year experience as outbound, inbound, chat Supervisor / Team Leader (directly manage a team).
  • Fluent English (both verbal and written).
  • Data-driven, self-motivated, can-do attitude, supportive mindset.
  • Good at planning and organizing, communication, presentation, interpersonal and problem solving.
  • Work independently and proactively take on new responsibilities.
  • BENEFITS :
  • Annual leave 18 days.
  • Annual salary increase.
  • Social insurance, health insurance, unemployment insurance in accordance with the law.
  • Health care (PVI) insurance package.
  • International, fair and transparency working environment.
  • The 13th month salary regime.
  • Annual company trip.
  • Báo cáo công việc này
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