Service Delivery Manager
Ho Chi Minh, Ho Chi Minh, Vietnam
4 ngày trước

Job Description

To join our dynamic team in Vietnam, we are currently looking for a :

Service Delivery Manager

Your tasks :

  • Drive incident resolution in coordination with technical teams, customers and third parties, within the SLA,
  • Drive investigation to identify root cause analysis (RCA) and define appropriate action plans to prevent further occurrences,
  • Deliver and present Incident Reports,
  • Initiate and follow up Problem management when necessary,
  • Produce statistics and analysis on Incidents activity,
  • Drive the implementation and evolution of the appropriate documentation, monitoring and other tools to support Incident Management,
  • Develop and improve the Incident Management process,
  • Take part in meeting with customers and third parties : Incident debrief, Operational Committee.
  • You may have to travel in Asia to visit and work on site with our customer’s team and third parties.

    As part of the Service Delivery team, you may also be requested to work on other activities :

  • Change management
  • Daily operations
  • Reporting
  • Indicators control and monitoring : SLA, KPI, Man-Days, etc..
  • Qualifications

  • Fluent English (reading, speaking and writing)
  • Knowledge on technical environment : Infrastructure, Storage, Network, Security, Cloud
  • ITIL Process
  • Project Management skills
  • Perfect Control on customer relationship and customer service
  • Management of Conflicts and Stressful situations
  • Full knowledge on IT Contract Services Management
  • 5+ years experience in service management, operation management or similar
  • Japanse speaking
  • Additional Information

    Why you'll love working here :

  • Dynamic and young work force
  • Great working environment (music band, gym, relax corners, PS4, Baby foot, ping-pong table etc.)
  • 13-month salary
  • Quarterly evaluations and performance bonus
  • Allowances (lunch, parking, OT, on-call etc.)
  • Team activities (CSR, team buildings, company trips, monthly birthdays etc.
  • Large technological spectrum
  • Báo cáo công việc này

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