Operation Manager (Education)
Tiro's client
HoChiMinh, VN
6 ngày trước

Job Description

Operations Management

Provide operational plan to support all test centres in Vietnam to achieve targets, and drive sharing and implementation of best practices between company : IELTS and test centres within the country

Manage the operations of all test centres which include pre-test, during the test and post test; maximize team productivity

Responsible for human resource management of IELTS casual labour which including recruitment and faciliate training examiners and invigilators for IELTS tests.

Manage the delivery of approved projects on time, within budget and in accordance with annual plans and targets

Assist Head of IELTS and BD team to identify and implement new business opportunities to grow test volume from operation side

Provide accurately forecast and budget management to support for business growth

Quality & Compliance

Independently perform audits on the IELTS test centre as scheduled and provide documented feedback and reports

Ensure all centres and off-site testing operations are managed within the IELTS operating procedures

Ensure adherence to all IELTS manuals, processes & policies, including test day processes

Ensure adherence to PSN (Professional Support Network) policy and procedure of all Examiner Trainers and Examiners

Assist with the development and implementation of IELTS policies

Risk management / security to ensure centres compliance with security policy and procedures

Keeping Regional & IA teams informed on test day incidents & malpractices


Provide supervision, guidance and support to Test Day Supervisor, IELTS Admin staff and casual staff on their daily tasks

Lead by example, setting focus and performance expectations, providing training and development where appropriate, and effectively managing underperformers through appropriate IELTS / company processes

Leading collaboration, enhance productivity of the team, creating healthy and enegertic working enviroment

Enhancing customer experience

Build customer process; provide training and supervision to operation team to ensure high level of customer service across test centers

Build materials to support customer experience from pretest; test date to post test and feedback system to monitor customer satisfaction

Business Acumen

Manage the Test Centre’s operations Direct Costs and offsite testing locations and ensure that they are in line with the budget allocated.

Assist with the statistical analysis of centre data to monitor and identify candidate trends including centre candidate targets as required

Continually monitor test day availability and capacity to ensure centres meet current demands and capture growth opportunties Function Operation Working Location HoChiMinh PERSON REQUIREMENT

Essential requirements

Graduate degree in business administration, economics, finance, or other related fields.

A minimum of 8 years’ experience in operation management, at least 5 years in managers position. (background in international schools / universities operations is a big advantage)

Ability to plan, organise, prioritise and execute multiple tasks within set objectives in a timely and professional manner

Strong analytical, organisational skills; problem-solving skills

Excellent understanding of business principles with proven records

Excellent communication and presentation skills in both English and Vietnamese.

High level interpersonal skills.

Customer focused, with a passion for providing outstanding service.

Demonstrated ability to make decisions and act with integrity.

Interest in / experience of international education and / or testing services

Able to work on Saturday and be flexible with work schedule

Desirable requirements

Previous IELTS knowledge highly desirable.

University qualifications or equivalent industry experience

Benefit :

Attractive package with 13th month salary and annual bonus

English Training scholarship for staff and family members at ACET.

15 working-days recreation leave, 10 days sick leave.

Annual medical examination.

Outing Trip.

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