Provide operational plan to support all test centres in Vietnam to achieve targets, and drive sharing and implementation of best practices between company : IELTS and test centres within the country
Manage the operations of all test centres which include pre-test, during the test and post test; maximize team productivity
Responsible for human resource management of IELTS casual labour which including recruitment and faciliate training examiners and invigilators for IELTS tests.
Manage the delivery of approved projects on time, within budget and in accordance with annual plans and targets
Assist Head of IELTS and BD team to identify and implement new business opportunities to grow test volume from operation side
Provide accurately forecast and budget management to support for business growth
Quality & Compliance
Independently perform audits on the IELTS test centre as scheduled and provide documented feedback and reports
Ensure all centres and off-site testing operations are managed within the IELTS operating procedures
Ensure adherence to all IELTS manuals, processes & policies, including test day processes
Ensure adherence to PSN (Professional Support Network) policy and procedure of all Examiner Trainers and Examiners
Assist with the development and implementation of IELTS policies
Risk management / security to ensure centres compliance with security policy and procedures
Keeping Regional & IA teams informed on test day incidents & malpractices
Provide supervision, guidance and support to Test Day Supervisor, IELTS Admin staff and casual staff on their daily tasks
Lead by example, setting focus and performance expectations, providing training and development where appropriate, and effectively managing underperformers through appropriate IELTS / company processes
Leading collaboration, enhance productivity of the team, creating healthy and enegertic working enviroment
Enhancing customer experience
Build customer process; provide training and supervision to operation team to ensure high level of customer service across test centers
Build materials to support customer experience from pretest; test date to post test and feedback system to monitor customer satisfaction
Manage the Test Centre’s operations Direct Costs and offsite testing locations and ensure that they are in line with the budget allocated.
Assist with the statistical analysis of centre data to monitor and identify candidate trends including centre candidate targets as required
Continually monitor test day availability and capacity to ensure centres meet current demands and capture growth opportunties Function Operation Working Location HoChiMinh PERSON REQUIREMENT
Graduate degree in business administration, economics, finance, or other related fields.
A minimum of 8 years’ experience in operation management, at least 5 years in managers position. (background in international schools / universities operations is a big advantage)
Ability to plan, organise, prioritise and execute multiple tasks within set objectives in a timely and professional manner
Strong analytical, organisational skills; problem-solving skills
Excellent understanding of business principles with proven records
Excellent communication and presentation skills in both English and Vietnamese.
High level interpersonal skills.
Customer focused, with a passion for providing outstanding service.
Demonstrated ability to make decisions and act with integrity.
Interest in / experience of international education and / or testing services
Able to work on Saturday and be flexible with work schedule
Previous IELTS knowledge highly desirable.
University qualifications or equivalent industry experience
Attractive package with 13th month salary and annual bonus
English Training scholarship for staff and family members at ACET.
15 working-days recreation leave, 10 days sick leave.
Annual medical examination.