Reservation Agent
Accor Hotels
Ha Noi, North, Vietnam
2 ngày trước

Key tasks

Reservation Responsibilities

  • Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines
  • Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services / features to promote its products and services
  • Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
  • Determine guest needs and quote the appropriate room and rate as per requirements
  • Input booking information into the Reservation System
  • Process amendments to reservations such as extensions, early departures, etc.
  • Arrange accommodation, visas and activities for leisure, corporate & wholesaler’s guests
  • Record special billing arrangements for groups and conventions
  • Coordinate and communicate with all other departments to ensure a smooth operation
  • Administration & Coordination

  • File and organize departmental documents, maintain stationery and office supplies for the department
  • Prepare monthly staff attendance report for Payroll processing
  • Perform duties and responsibilities in a confidential manner when applicable
  • Report any equipment failures / problems & repair requests to Maintenance Department
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