Customer Management Senior Executive (Ocean Export)
Schenker Vietnam Co. Ltd
Hà Nội
7 giờ trước
source : CareerBuilder

Mô tả Công việc

General Description

  • Ensure the accurate and timely movement of ocean freight to- and from specific locations within the service standards agreed with the Customer
  • Handle all Customer facing communication and shipment related internal communication between / with DB Schenker stakeholders
  • Provide Customers with proactive exception management in case of service quality deviations including follow-up and problem resolution
  • Ensure Customers are invoiced for all shipment related charges
  • Explore upsell opportunities with the Shipper (involve Sales Team - as applicable)
  • Act in a manner which increases Customer satisfaction and loyalty, maximizes shipment profitability and decreases operating expenses
  • Specific Accountabilities

  • Run compliance check against corporate and legal guidelines
  • Run compliance check against destination country ocean freight SOP
  • Ensure valid quotation for Shipper is in place
  • Continuously obtain adequate shipping volume forecast information from Shipper and maintain this information at all time as applicable
  • Receive volume forecast information from Destination Office and overlay with Shipper's volume forecast - as applicable
  • Continuously provide Shipper's volume forecast information to Export Operations Team and Destination Office
  • Handle continuous pre-shipment status follow-up with Shipper and inform Destination office - as applicable
  • Receive booking request from Shipper or Destination Office
  • Qualify booking request details against customer service agreement and current market conditions
  • Request and receive VGM details from Shipper - as applicable
  • Relay VGM details to Export Documentation Team
  • Request and receive pickup instructions from Shipper and relay to Operations Team
  • Request update from MDM Team (Master Data Management) as applicable
  • Capture Shipper's booking request in TMS (TANGO) for file creation - as applicable
  • Initiate credit check for Shipper and follow up on credit issues with Finance Team
  • Evaluate requested routing, equipment availability and enter preferred carrier routing into TMS (TANGO)
  • Handle 'telex release' procedure according to ocean freight SOP - as applicable
  • Facilitate communication between Customer and Export Customs Team - as applicable
  • Receive and / or upload relevant Customer documents to digital archive (ODM) - as applicable
  • Notify Export Documentation Team of any changes required to draft B / L
  • Evaluate and ensure shipment profitability
  • Generate operational reporting for Customer - as applicable
  • Ensure compliance with Customer specific KPI's - as applicable
  • Verify and create income reserves and cost accruals in TMS (TANGO)
  • Yêu Cầu Công Việc

    Skills Required

  • Ability to multi-task
  • Effective communication skills and professional communication etiquette
  • Fluency in written and spoken English
  • Prefer other language(s) : Good oral and written skill in Chinese (Mandarin) or Japanese
  • Fluency in written and spoken local language
  • Perform well under pressure
  • Strong computer (Windows PC) skills
  • Typing skills (at least 30 words per minute)
  • Decision-making and problem-solving skills
  • Ability to prioritize and manage time
  • Attention to detail and accuracy
  • Organizational skills
  • Must work well within a team
  • Experience and Qualifications

  • University degree
  • 03 years of relevant experience
  • Báo cáo công việc này
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Nộp đơn
    Email của tôi
    Bằng cách nhấp vào "Tiếp tục", tôi đồng ý với neuvoo để xử lý dữ liệu của tôi và gửi cho tôi thông báo qua email, như được nêu chi tiết trong Chính sách bảo mật của neuvoo. Tôi có thể rút lại sự đồng ý của tôi hoặc hủy đăng ký bất cứ lúc nào.
    Tiếp tục
    Mẫu đăng ký