Customer Management Senior Executive (Ocean Export)
Schenker Vietnam Co. Ltd
Hà Nội
7 giờ trước
source : CareerBuilder

Mô tả Công việc

General Description

  • Ensure the accurate and timely movement of ocean freight to- and from specific locations within the service standards agreed with the Customer
  • Handle all Customer facing communication and shipment related internal communication between / with DB Schenker stakeholders
  • Provide Customers with proactive exception management in case of service quality deviations including follow-up and problem resolution
  • Ensure Customers are invoiced for all shipment related charges
  • Explore upsell opportunities with the Shipper (involve Sales Team - as applicable)
  • Act in a manner which increases Customer satisfaction and loyalty, maximizes shipment profitability and decreases operating expenses
  • Specific Accountabilities

  • Run compliance check against corporate and legal guidelines
  • Run compliance check against destination country ocean freight SOP
  • Ensure valid quotation for Shipper is in place
  • Continuously obtain adequate shipping volume forecast information from Shipper and maintain this information at all time as applicable
  • Receive volume forecast information from Destination Office and overlay with Shipper's volume forecast - as applicable
  • Continuously provide Shipper's volume forecast information to Export Operations Team and Destination Office
  • Handle continuous pre-shipment status follow-up with Shipper and inform Destination office - as applicable
  • Receive booking request from Shipper or Destination Office
  • Qualify booking request details against customer service agreement and current market conditions
  • Request and receive VGM details from Shipper - as applicable
  • Relay VGM details to Export Documentation Team
  • Request and receive pickup instructions from Shipper and relay to Operations Team
  • Request update from MDM Team (Master Data Management) as applicable
  • Capture Shipper's booking request in TMS (TANGO) for file creation - as applicable
  • Initiate credit check for Shipper and follow up on credit issues with Finance Team
  • Evaluate requested routing, equipment availability and enter preferred carrier routing into TMS (TANGO)
  • Handle 'telex release' procedure according to ocean freight SOP - as applicable
  • Facilitate communication between Customer and Export Customs Team - as applicable
  • Receive and / or upload relevant Customer documents to digital archive (ODM) - as applicable
  • Notify Export Documentation Team of any changes required to draft B / L
  • Evaluate and ensure shipment profitability
  • Generate operational reporting for Customer - as applicable
  • Ensure compliance with Customer specific KPI's - as applicable
  • Verify and create income reserves and cost accruals in TMS (TANGO)
  • Yêu Cầu Công Việc

    Skills Required

  • Ability to multi-task
  • Effective communication skills and professional communication etiquette
  • Fluency in written and spoken English
  • Prefer other language(s) : Good oral and written skill in Chinese (Mandarin) or Japanese
  • Fluency in written and spoken local language
  • Perform well under pressure
  • Strong computer (Windows PC) skills
  • Typing skills (at least 30 words per minute)
  • Decision-making and problem-solving skills
  • Ability to prioritize and manage time
  • Attention to detail and accuracy
  • Organizational skills
  • Must work well within a team
  • Experience and Qualifications

  • University degree
  • 03 years of relevant experience
  • Báo cáo công việc này

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